Process Improvement Specialist (1 Year Contract)

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Participate in strategic projects and process improvement initiatives within Manpower Management who oversees the full lifecycle of distribution channel personnel. Ensure recruitment and offboarding processes comply with both regulatory standards and internal policies.

Job Description:

• Participate in digital transformation and automation initiatives to deliver customer-focused outcomes.
• Conduct process reviews and implement solutions to enhance efficiency, compliance, and scalability.
• Execution of the end-to-end Software Development Life Cycle (SDLC), including requirement gathering, user story review, User Acceptance Testing (UAT) execution and coordination, and post-deployment activities such as verification, communication, training, and operationalization.
• Other ad hoc tasks as assigned

Competencies & Personal Traits

• Project management skills.
• Analytical mindset with ability to identify process gaps and design solutions.
• Strong communication and stakeholder management.
• Balance between innovation and compliance discipline.
• Comfortable working in fast-paced, dynamic environments.

Working Experience:

• Experience in project management, process improvement, or operations within a regulated industry.
• Proven track record of delivering transformation projects and implementing automation solutions.

Education:

• Degree in Business, Finance, or related field.
• Project Management certification (e.g., PMP, Agile) is an advantage.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.