Process Expert - Cash Management (contract)

Job Summary

• The Process Expert is responsible for leading and coordinating the operational contribution to the company's program across transversal studies, projects, and deployments within the assigned scope

• The role reports to the departments Operational Referent and is accountable for all delivery aspects of the departments Asia roadmap

• The Process Expert works with local management to oversee and coordinate local resources assigned to the stream, ensuring effective utilization and alignment

• The role requires close collaboration with regional operational teams in Asia, as well as with core department teams based overseas and Singapore

Key Responsibilities

• Accountable for end-to-end delivery within the assigned scope, including monitoring execution, resolving issues, and escalating risks when required

• Contribute to the development of business cases within the assigned perimeter

• Oversee and track activities across scope, timeline, budget, and quality to ensure successful delivery

• Proactively raise risks, issues, or alerts to the departments Asia program management team when necessary

• Support the definition of action plans and prioritization of initiatives

• Prepare and contribute to Business Requirement Documents (BRDs)

• Design, execute, and document test cases

• Track and follow up on agreed action plans to ensure timely completion

• Make project- or study-level decisions within the defined scope

• Contribute to change management, migration, and testing strategies in collaboration with the departments operations referent

• Lead user change management activities to secure approvals and sign-offs for milestone completion

Process & Governance

• Manage interdependencies and ensure end-to-end process consistency within the assigned perimeter

• Organize and facilitate dedicated workshops and meetings to align and validate process consistency

• Coordinate and lead validation committees involving all impacted stakeholders within the perimeter

Reporting & Committees

• Contribute to reporting activities related to the assigned perimeter within relevant governance committees

• Support the preparation of governance and steering committees in line with program standards

• Assist in preparing decision-making committees and materials for the assigned perimeter

Qualifications:

• 5-10 years of relevant professional experience

• Several years of hands-on experience in payment processing back-office operations, particularly cross-border payments

• Proven experience in project management as a lead or key contributor

• Strong understanding of standard operational processes across the payments value chain

• International experience working in cross-border, multicultural environments

• Prior experience with Huateng Software - Payment Engine (CPG) is an advantage

To apply, please visit and search for Job Reference:
9336YXYY

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

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