Privilege Service Manager, Client Management Services

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Job Responsibilities

• Provide day-to-day administrative and sales support to Relationship Managers in managing and servicing their client portfolios.
• Assist with client servicing requests, account-related matters, documentation and follow-up to ensure timely completion.
• Respond promptly and professionally to client enquiries, concerns and requests, delivering a high standard of customer service.
• Collaborate with internal product specialists, operations and support teams to facilitate banking solutions and ensure a seamless client experience.
• Support Relationship Managers in coordinating client documentation, account maintenance and other servicing requirements.
• Ensure client information and documentation are complete, accurate and maintained in accordance with established processes.
• Adhere strictly to internal policies, procedures and regulatory requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
• Assist in identifying and following up on outstanding documentation or compliance-related matters.
• Support sales and relationship management activities by helping Relationship Managers coordinate client requests and internal follow-ups.
• Maintain professionalism and confidentiality when handling sensitive client information.
  
  

Job Requirements

• Diploma or Degree in Business, Banking & Finance, or a related discipline.
• Prior experience in banking, financial services, client servicing, sales support or relationship management support would be advantageous.
• Strong customer-service orientation with good interpersonal and communication skills.
• Detail-oriented and organised, with the ability to manage multiple client requests and administrative tasks.
• Comfortable working with different internal stakeholders and coordinating across teams.
• Good understanding of banking documentation, AML/KYC and regulatory requirements would be an advantage.
• Able to work independently while collaborating effectively within a team.
• Proactive, responsive and committed to delivering a positive client experience.
  
  

Additional Requirements

Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency)

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference