Private Bank – Client Lifecycle Management (CLM) - VP

Position Overview

Details of the Division and Team:

The Client Lifecycle Management (CLM) function is a core Front Office control unit responsible for the endtoend client lifecycle across onboarding, periodic reviews, eventdriven reviews, and ongoing KYC/AML governance.

The Vice President, CLM Head for Southeast Asia (SEA) and External Asset Managers (EAM) is a senior Front Office control leadership role with clear accountability for risk outcomes, control effectiveness, and regulatory compliance across the region, while enabling sustainable business growth and a consistent, highquality client experience.

The role acts as the Front Office First Line of Defence owner for AML/KYC, Source of Wealth (SoW), and client documentation matters across SEA and EAM. It carries defined decisionmaking authority on client lifecycle matters and serves as a senior escalation point for complex, highrisk, and sensitive cases.

The role partners closely with Relationship Managers, Market Heads, Compliance, Legal, AntiFinancial Crime (AFC), Operations, Technology, and regional booking centres to ensure consistent standards, strong governance, and continuous improvement of the CLM operating model.

In addition, the role supports drives largescale initiatives including SoW uplift and remediation programmes, operating model transformation, and digitisation of CLM processes across the region.

What we will offer you:

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services

• Comprehensive leave benefits

• Gender Neutral Parental Leave

• Hybrid working arrangements

• 25 days of annual paid leave, plus public holiday

• A culture of continuous learning to aid progression

Your key responsibilities:

Regional Leadership & Governance

• Own and govern the endtoend client lifecycle across SEA and EAM, including new client adoption, periodic reviews, eventdriven reviews, and ongoing KYC maintenance.

• Act as the Front Office First Line of Defence owner for CLM, with accountability for the effective design, execution, and oversight of AML/KYC, SoW, and documentation controls.

• Exercise delegated authority to challenge, delay, or decline client onboarding or continuation where regulatory, policy, or risk standards are not met, and escalate material matters appropriately.

• Establish and maintain robust governance frameworks, controls, escalation mechanisms, and management information (MI) to ensure transparency, accountability, and timely decisionmaking.

• Serve as a senior escalation point for complex, highrisk, and crossborder client cases, including sophisticated ownership structures and EAMrelated risks.

Stakeholder Management & Advisory

• Act as a trusted sparring partner to Market Heads, Relationship Managers, Client Advisors, and ACOs, providing authoritative guidance on AML/KYC, SoW, and client documentation matters.

• Partner closely with AFC, Compliance, Legal, DCRO, COO, Operations, and Technology to obtain guidance, approvals, and alignment on complex cases, regulatory interpretations, and control expectations.

• Represent CLM as a senior Front Office control function in regional and global governance forums, audits, and regulatory engagements, providing confident challenge and accountable decisionmaking.

• Participate in client meetings where required to support complex onboarding, remediation, or highrisk relationship discussions.

Operational Excellence & Transformation

• Drive process simplification, standardisation, and efficiency across onboarding and review processes while maintaining strong, sustainable risk controls.

• Own and deliver SoW uplift and remediation programmes, ensuring timely execution, highquality outcomes, and clear reporting to senior management.

• Lead the CLM transformation agenda, including digitisation, automation, and tooling enhancements, ensuring solutions are scalable, riskappropriate, and embedded into Front Office execution.

• Ensure consistent SLAs, capacity management, prioritisation, and workload balancing across teams and markets.

People Leadership & Talent Development

• Lead, coach, and develop regional CLM teams, fostering a strong risk culture, accountability, and highperformance mindset.

• Build and sustain a deep bench of AML/KYC and CLM subjectmatter expertise across SEA and EAM.

• Set clear objectives, conduct performance management, and actively support succession planning and talent development.

• Set the tone from the top, empowering teams to challenge constructively, escalate appropriately, and prioritise control effectiveness over speed where required.

Risk, Quality & Regulatory Oversight

• Ensure high quality, accuracy, and completeness of KYC, SoW, and client documentation submissions across all lifecycle events.

• Monitor regulatory developments and translate requirements into practical, scalable, and consistent CLM execution across markets.

• Drive audit readiness, issue remediation, and continuous improvement of controls, procedures, and governance.

• Proactively identify emerging risks, trends, and bottlenecks, escalating issues with a strong sense of ownership and urgency.

Your skills and experience:

• At least 10 years of experience in Client Lifecycle Management, KYC, AML, SoW, and regulatory risk management within Private Banking or Wealth Management.

• Proven experience operating as a Front Office control leader with accountability for risk outcomes and control effectiveness.

• Demonstrated senior leadership experience managing regional teams and complex stakeholder environments.

• Strong understanding of Southeast Asia markets, Middle East connectivity, and External Asset Manager (EAM) business models and risks.

• Proven track record leading largescale remediation, uplift, or transformation programmes.

• Deep knowledge of account documentation, complex client structures, and crossborder regulatory requirements.

• Strong process design, operational risk, and project management capability.

• Advanced stakeholder management skills with the ability to influence at senior and executive levels.

• High degree of ownership, resilience, and ability to operate effectively in a fastpaced, regulated environment.

• Strong analytical skills with the ability to leverage data, MI, and technology to drive outcomes.

• Bachelor's degree in Banking, Finance, Accountancy, Business Administration, or a related discipline.

• Fluency in English

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. to see what we do.

Deutsche Bank & Diversity

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.