Privacy Support Specialist

Privacy Support Specialist – South Korea Local Agent

Role Overview

We are seeking a Privacy Support Specialist to serve as the primary point of contact for user privacy inquiries directed to client's designated Local Agent in South Korea under the Personal Information Protection Act (PIPA). This role is critical to ensuring client's compliance with Korean privacy regulations by providing accessible, human-supported inquiry channels for users.

Key Responsibilities

User Inquiry Handling

● Receive and respond to inbound telephone calls from users in South Korea regarding privacy-related matters

● Accurately capture user inquiry details, including contact information, nature of complaint, and relevant account identifiers

● Provide courteous, professional assistance to users in Korean language

Triage & Routing

● Assess and categorize incoming inquiries based on established criteria (privacy requests, account issues, data subject rights, etc.)

● Complete standardized intake forms and upload to client's internal systems for processing by Privacy Operations

● Ensure valid privacy inquiries are forwarded to Privacy Operations within agreed SLA.

Documentation & Compliance

Maintain accurate records of all user interactions in accordance with client's data handling standards

● Follow Standard Operating Procedures (SOPs) for handling user complaints and data protection inquiries

● Participate in mandatory annual training on Local Agent duties and PIPA compliance requirements

● Support regulatory inspections and audits as required

Reporting & Coordination

● Provide regular reports on inquiry volumes, trends, and escalation patterns

● Assist in the notification and reporting of personal information leaks as directed

Required Qualifications

● Language: Native-level fluency in Korean (written and spoken); professional proficiency in English

● Experience: 1-3 years of experience in customer support, privacy operations, compliance, or related administrative roles

Availability: Ability to work Korean business hours (KST)

● Skills:

○ Strong verbal and written communication skills

○ Excellent attention to detail and data accuracy

○ Ability to handle sensitive information with discretion and confidentiality

○ Proficiency with standard office software and ability to learn internal tools

Preferred Qualifications

● Experience in privacy, data protection, or regulatory compliance roles

● Familiarity with data subject rights (access, deletion, correction requests)

● Prior experience working with global technology companies

● Understanding of PIPA or other data protection regulations

Contract Duration- 12 months

Working hours-8am-5pm SGT (covering Korean business hours)

Korean speaking candidates required due to client requirement of interacting users in South Korea.