Job Description

Our Client is a leading MultiTech ology Social Media company. This Privacy Support Specialist will serve as the primary point of contact for user privacy inquiries directed to company's designated Local Agent in South Korea under the Personal Information Protection Act (PIPA).

Job Responsibilities

User Inquiry Handling

Receive and respond to inbound telephone calls from users in South Korea regarding privacy-related matters
Accurately capture user inquiry details, including contact information, nature of complaint, and relevant account identifiers
Provide courteous, professional assistance to users in Korean language

Triage & Routing

Assess and categorize incoming inquiries based on established criteria (privacy requests, account issues, data subject rights, etc.)
Complete standardized intake forms and upload to company's internal systems for processing by Privacy Operations
Ensure valid privacy inquiries are forwarded to Privacy Operations within agreed SLA.

Documentation & Compliance

Maintain accurate records of all user interactions in accordance with company's data handling standards

Reporting & Coordination

Provide regular reports on inquiry volumes, trends, and escalation patterns
Assist in the notification and reporting of personal information leaks as directed

Job Requirements

Bachelor's degree or equivalent with 1-3 years experience in customer support, privacy operations, compliance, or related administrative roles from technology or Multinational companies.
Experience in privacy, data protection, or regulatory compliance roles
Familiarity with data subject rights (access, deletion, correction requests) is highly preferred
Ability to handle sensitive information with discretion and confidentiality
Excellent attention to detail and data accuracy
Ability to work Korean business hours (KST)
Strong verbal and written communication skills
Native-level fluency in Korean (written and spoken) as the role needs to liaise with Korean speaking stakeholders.

If you are keen on this exciting opportunity, kindly Apply Now.

.Referrals are greatly appreciated.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539