Responsibilities:
- Collect customer site data (process/production/competitor) and scout new product ideas to enhance the portfolio.
- Partner with R&D on product definition, feature requirements (software/hardware), and customer testing.
- Participate in hardware/software module development from analysis through qualification.
- Support MMA model launches including demos, rollouts, and trade shows.
- Run feasibility studies and sample bonding tests.
- Perform internal acceptance tests for new features and CIP from R&D.
- Define software requirements (JIRA) for new modules/features.
- Build technical know-how via structured knowledge transfer across PLM, R&D, and support centers.
- Support pre-sales (evaluations, benchmarks, demos) and maintain technical relationships with key accounts.
- Provide 3rd level technical support and coordinate solutions with 2nd level support (Asia).
- Troubleshoot and maintain demo equipment train FSEs and customers on DA platforms.
Requirements:
- Diploma / Degree in Mechanical, Electrical or Mechatronic Engineering.
- 2 - 5 years experience as a Support Engineer in complex technical environments, providing product support and customer engagement.
- Strong analytical, excellent communication, assertive, flexible, customer-oriented, intercultural understanding.
- Prior working experience in Semiconductor backend industry.
- Expertise in Datacon 2200 platform.
- Well versed in PC, MS-Office and Excel.
Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [Confidential Information]
EA License No: 13C6305
Reg. No.: R24121656 (CHEN JING WEI)
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
