About Us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
To develop quality communications solutions of medium complexity to meet customer business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding customer requirements. The role takes responsibility for solution design inclusive of the underlying technical architecture, service level agreements, overall solution costing, delivery planning and representation of that solution as required. Customer facing activities such as customer presentations and negotiation in conjunction with the account manager is expected.
Key Responsibilities
- Participate in bid qualification and definition of the bid strategy for Mid to large or non-standard sales projects relating to all OBS Business Units solutions line (including in future OBS's strategy BUs).
- Provide design support for both new and existing customers requiring Orange Business Services Solutions across WAN, LAN, unified communications, security, IoT, service management in support of sales.
- Support customer facing team members to complete solution design validation and costing activities
- Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems and processes in order to develop quality / approved technical proposals to customers.
- Maintain a high degree of technical knowledge of all Orange Business products, services and solutions sets.
Requirements
About you
- Good knowledge in network systems, communications interfaces protocols, circuits, hardware and diagnostic tools.
- Strong technical knowledge in FR, IP and ATM technology
- Strong communication skills in English and local language
- Strong customer service attitude
- Strong presentation skills
- Results oriented
- Excellent diagnostics skills and good ability to resolve problems quickly
- Willing to travel within the Asia Pacific region on short notice
- People management skill
- Good conflict management and negotiation skill
- A relevant degree with minimum 8 years related work experience in customer facing organizations within the telecom/network and IT industry (CCIE preferred but not mandatory)
- Ability to engage and partner with customer at a detailed technical level deliver solutions which provide high value throughout the full life cycle of the contract deliver high value, billable consulting services as appropriate identify and develop key partner and vendor relationships as required to deliver fully integrated solutions
- Experience in deploying call centre solutions and telephony (Cisco, Alcatel and Avaya) will be an advantage
You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
What We Offer
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within Orange.
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.
Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
