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Introduction to the role:
The Premier Partner Operations team develops solutions for public figures, creators, non-profits and media companies on social media platforms by creating scaled support to address the issues impacting their experiences with the suite of products, Our Premier Partner Support team is responsible for delivering product support to social media platforms Partners.
Premier Partner Support supports public figures and media partners, responsible for managing the support process, quality, reporting, escalations and communication of Policy/Products to a range of stakeholders. Premier Partner Support consists of Project Managers and Operation Specialists.
Our primary problem spaces: Support for Products and Non-fraud Policies.
Our Mission: To provide world-class protection and support to our constituents by leveraging deep insights and automation.
Overview
The Premier Partner Support team is seeking an accomplished Project Manager to lead transformative initiatives supporting policy and civic spaces. This role is critical in delivering world-class support to premier partners, navigating policies, complex global regulatory environments, and advancing the organisation's commitment to premier partner and civic integrity.
RESPONSIBILITIES
Develop a deep understanding of issues facing our constituents and how it affects the organisation, and our communities
Become a subject matter expert in policy and civic workflows spanning a variety of Premier Partner Support disciplines to effectively advocate for operational excellence
Identify areas of opportunity and leverage data and insights to influence change at the product, process or policy level including leading or contributing to projects aimed at making such improvements.
Proactively investigate, troubleshoot, and resolve sensitive escalations
Effectively manage a set of support queues respond and resolve support cases and escalations with high quality, speed, empathy and accuracy.
Support vendors to understand the impact of policy changes on the team's current work and surface gaps in policy, process, and tools
Partner with vendors to ensure that feedback is shared with relevant teams and proactively track the impact and success of remediation plans.
Develop strong cross-functional partnerships with partnerships, sales, policy, legal, engineering, data science, product management and other operational teams to implement optimal solutions for challenges and issues.
Represent the team in cross-functional working groups set up for high-risk events including elections and other high-priority sporting/entertainment events in APAC and globally
Be the subject matter expert and key APAC representative for Policy and Civic Regional Strategy.
MINIMUM QUALIFICATIONS
5+ years of project/program management and/or online operations experience in technology, policy, government, or civic spaces
Proven success leading large-scale, cross-functional initiatives
Experience communicating the results of analyses in a clear and effective manner
Experience working in a fast-paced environment with global teams
Deep understanding of policy, regulatory, and civic engagement in operations environments
Superior problem-solving and critical-thinking abilities, with comfort navigating ambiguity and driving outcomes
Outstanding communication and stakeholder management skills, both written and verbal
Exceptional organizational skills with a track record of executing high-quality work under deadline pressure
PREFERRED QUALIFICATIONS
Experience in customer support or client work
Experience supporting external partners or high-profile client relationships
Awareness of global regulatory trends impacting technology and social media platforms
Experience working in media, politics & government, broadcasting and news organizations and/or products in an operations environment
We regret to inform that only shortlisted candidates will be notified.
EA Reference: R22104900 Chloe Zheng Qimei
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544
Date Posted: 19/09/2025
Job ID: 126464495
Allegis Group is the global leader in talent solutions focused on working harder and caring more than any other provider. We'll go further to understand the needs of our people; our clients, our candidates, and our employees; and to consistently deliver on our promise of an unsurpassed quality experience. That's the Allegis Group difference, and it's consistent across every Allegis Group company. With more than US$11billion in annual revenues and over 500 locations across the globe, our network provides businesses with a comprehensive suite of talent solutions; without sacrificing the niche expertise required to ensure a successful partnership. Our specialised group of companies includes: Aerotek, TEKsystems, Allegis Global Solutions, Aston Carter, Major, Lindsey; Africa, Allegis Partners, MarketSource, and EASi. Visit www.AllegisGroup.com to learn more.
Allegis Group Singapore Pte Ltd,
Company Reg No. 200909448N, EA Licence No. 10C4544
