Position: PR & Citizenship Application Filing Specialist
Location: Jurong East, Singapore (Singapore Office)
Reporting to: Head of Operations
Company Overview
Epica Immigration is a leading Singaporebased consultancy helping clients secure Permanent Residency and Citizenship with confidence. We pride ourselves on accuracy, efficiency, and exceptional client service.
Role Summary
The PR & Citizenship Application Filing Specialist picks up applications once the document-gathering and data-entry teams have prepared the case. In two stages, you'll:
- Review & Validate all data fields entered into the ICA e-Services portal.
- Client Engagement & Submission-walk through the completed form with the client, attach final documents, and formally submit the application.
Key Responsibilities
- Stage 1: Data Verification
- Review application entries made by the data-entry team for accuracy and completeness.
- Cross-check each field against source documents and ICA requirements.
- Flag any inconsistencies or missing information, coordinating with data-entry colleagues to rectify before client review.
- Stage 2: Client Review & Submission
- Schedule and conduct a detailed walkthrough of the pre-filled application with clients, via Zoom or in person.
- Verify that all supporting documents are correctly attached (file naming, format, order).
- Make live adjustments as needed, ensuring ICA portal compliance.
- Submit the final application through the ICA system.
- Confirm submission success, record references, and update internal tracking systems.
Qualifications & Skills
- Education: Diploma or bachelor's degree in Business Administration, Human Resources, Law, or related field.
- Experience:
- 1-2 years handling Singapore PR/citizenship applications or comparable regulatory filings.
- Hands-on experience with ICA's e-Services portal preferred.
- Technical Proficiency:
- Comfortable navigating web-based government systems.
- Skilled in Microsoft Office (Word, Excel, PDF management).
- Core Competencies:
- Exceptional attention to detail and quality control mindset.
- Strong communication skills-capable of guiding clients through complex forms.
- Organized, able to juggle multiple cases and tight deadlines.
- Client-focused, proactive problem-solver.
