About the Company
Founded in 1997, Trina Solar is the world-leading PV and smart energy total solution provider. On 10 June 2020, Trina Solar issues first A-Shares on Shanghai Sci-Tech Innovation Board, becomes the first PV product, PV system and smart energy company listed on the Shanghai Stock Exchange Science and Technology Innovation Board. Today, Trina Solar is actively accelerating its pace of globalization and the development of its global management team.
Description of Key Job Duties
Customer Warranty & Case Management (APAC)
- Manage customer complaints and warranty cases across the APAC region.
- Handle warranty cases through the CSP (Customer Service Portal).
- Coordinate daily with the call center on customer inquiries, including shipping status, warranty claims, and general post-sales support.
- Maintain daily communication with customers via email and phone, and provide support to country sales managers.
APAC Regional Technical Support
- Provide on-site technical support for regional projects, including (but not limited to) inspections, troubleshooting, and warranty support for large-scale installations.
Headquarters Coordination (Trina HQ)
- Act as the primary liaison between APAC customers and Trina's internal teams.
- Report warranty-related matters to the HQ Warranty Service Manager.
- Coordinate warranty cases with the HQ Warranty Supervisor.
- Maintain daily communication with HQ; Mandarin proficiency is preferred.
Additional Responsibilities
- Complete other tasks and assignments as arranged by the company and management.
Skills Requirement
- Bachelor's degree or above,with at least 2 years of relevant industry experience.
- Experience managing 3PL or supplier portal systems and online data-sharing platforms.
- Strong customer-facing communication skills, with experience supporting APAC customers.
- Excellent written and verbal communication skills, particularly in business email writing.
- Proficient in Microsoft Office and related software tools.
- Proficient in English and Chinese in order to liaise with Chinese counterparties.
- Strong sense of responsibility, teamwork, and the ability to think independently and solve problems.
- High level of patience and a consistently positive, professional working attitude.
- Willingness to travel irregularly as required.
Application Process:
If this is the opportunity you have been waiting for and you fit what we looking for, we welcome your application. The application process involves submitting your current resume via LinkedIn's easyapply or e-mail to [Confidential Information]
