Post Sales Customer Support Executive

As a post-sales Customer Support Executive, you will be the main customer touchpoint after a sale has been confirmed. Your role is to ensure a smooth post-sales experience by managing customer communications, resolving issues, and coordinating closely with internal teams.

Key Responsibilities

• Act as the primary point of contact for customers after sales have been confirmed

• Handle customer enquiries, feedback, and complaints in a professional and timely manner

• Follow up with customers on installation schedules, servicing, and issue resolution

• Liaise closely with sales team, production team and installation team to resolve customer issues and prevent service conflicts

• Track and update case status, follow-ups, and resolutions in the CRM system

• Ensure proper handover between sales, operations, and installation teams

• Assist with ad hoc administrative and customer support tasks when required

Requirements

• Prior experience in customer support, customer service, or administrative roles is a plus

• Strong written communication skills in English (bilingual ability is a bonus)

• Calm, patient, and professional when handling customer complaints

• Strong follow-up discipline and sense of ownership over customer cases

• Organised, meticulous, and able to multitask in a fast-paced environment

• Competent in phone-based customer service and digital tools (WhatsApp Web, Google Sheets, and CRM)