Responsibilities:
Stakeholder & Communication Management
- Lead end-to-end engagement across business, technology, and vendor partners, covering planning, governance, communications, budgeting, resource alignment, and change management.
- Manage stakeholder expectations through structured governance forums and transparent communication.
- Deliver clear, concise, and effective executive-level updates on project milestones, risks, dependencies, and delivery progress.
- Provide comprehensive status reporting across business leadership, ensuring alignment on deliverables and timelines.
Process, Analysis & Delivery Execution
- Drive end-to-end delivery of complex, multi-business-line initiatives in alignment with strategic objectives and SDLC and stage-gate standards.
- Own the full project lifecycle (Waterfall, Agile, Hybrid), including planning, governance, execution, and tracking against time, scope, and budget.
- Translate business needs into detailed functional and non-functional requirements, user stories, and process documentation design clear as-is and to-be journeys.
- Coordinate across business, operations, and technology teams to manage dependencies, risks, issues, and scope changes effectively.
- Maintain high-quality delivery through disciplined tracking of progress and upkeep of RAID (Risks, Assumptions, Issues, Dependencies) artifacts.
- Collaborate with Product Owners, System Analysts, and Design teams to refine backlogs, support UI/UX requirements, and validate technical feasibility.
- Support test strategy, test planning, and operational readiness to ensure seamless go-live and adoption.
- Drive post-implementation benefits realization and support continuous improvement initiatives.
Requirements:
Project & Delivery Leadership
- End-to-end program management experience, including budget ownership ($5-$30M), risk management, and dependency/critical path oversight.
- Proficient across Waterfall, Agile, and Hybrid delivery models with strong SDLC governance.
- Ability to manage multiple concurrent priorities and deliver under pressure.
- Strong delivery discipline: governance, requirement clarification with technical teams, quality user stories, readiness planning, and support across testing cycles.
Education & Certifications
- Bachelor's degree in a relevant field. PMP or PRINCE2 certification preferred.
Soft Skills
- Executive-level communication and stakeholder management. Detail-oriented with strong leadership presence and high independence.
Key Domain/
Technical Skills:
(Indicate up to 3 areas) Domain Expertise
- 10+ years of experience in banking, specifically across retail lending products and credit cards
- Strong background in credit origination, collections, credit risk portfolio management and credit bureau reporting
- 5+ years of deep expertise in retail credit, including: o Credit risk management (underwriting, credit decisioning, early warning, collections) o Credit portfolio monitoring (scorecard development, risk segmentation, limit settings.
