PMA Delivery Lead

Project Description:We are seeking an experienced Service Delivery Manager to lead delivery excellence across complex, multi-stream engagements at Luxoft. This role sits at the intersection of client management, delivery governance, and people leadership, with direct impact on service quality, team performance, and client satisfaction.

You will work closely with internal delivery teams and client stakeholders to ensure predictable, high-quality outcomes while continuously improving processes and delivery maturity.

Responsibilities:Operations & Client Management:
- Initiate and drive recruitment activities in collaboration with Resource Management and Talent Acquisition to meet delivery demand
- Monitor hiring pipelines, capacity, and onboarding progress provide regular delivery and staffing reports
- Act as a primary escalation point for people risks, issues, and dependencies proactively communicate and negotiate mitigation plans with clients
- Build strong, trusted client relationships while balancing commercial, delivery, and people considerations
- Identify delivery and operational inefficiencies and lead continuous improvement initiatives

People Management & Engagement:
- Act as local People Manager, ensuring regular engagement, communication, and alignment with organizational goals
- Support team capability growth through facilitating training initiatives, coaching, and team-building activities
- Foster a high-performance, collaborative, and inclusive team culture

Governance & Reporting:
- Prepare and deliver regular and ad-hoc operational, delivery, and management reports
- Prepare and deliver regular and ad-hoc operational, and management reports
- Weekly reporting on recruitment and onboarding status
- Prepare procurement monthly review decks
- Onboarding at DBS
- Follow ups on renewals and contracting

Mandatory Skills Description:- 5+ years of experience in Service Delivery or Project Management Office. Overall experience should be not more than 10 years
- Proven experience delivering services within the BFSI domain
- Background in a global, corporate, or matrixed environment
- Excellent stakeholder management, communication, and negotiation skills
- Customer-centric mindset with a focus on quality and continuous improvement
- Advanced proficiency in MS Office (Excel, PowerPoint, reporting)
- Good at operations and governance reporting
- Go getter to own all operational and people process

Nice-to-Have Skills Description:- Exposure to delivery governance frameworks, SLAs, and KPI-driven environments
- Prior involvement in client transitions or account growth initiatives