.Only native Singaporeans will be considered.
Job Description
This role focuses on Day 2 operations for Informatica data integration and data management platforms in a consulting environment. You will be responsible for ensuring Informatica platforms remain stable, secure, compliant, and well-run after go-live, supporting multiple client systems and projects, often in regulated, air-gapped on-premises environments.
Key Responsibilities
1. Platform Operations & Day 2 Support
- Provide Day 2 operational support for Informatica platforms, including Informatica PowerCenter, Intelligent Data Management Cloud (IDMC), Data Quality, and Master Data Management (MDM).
- Monitor platform health, availability, and performance of Informatica domain services, integration services, repository services, and associated infrastructure.
- Perform routine operational checks and maintenance activities across Informatica nodes, domains, and connected systems.
- Support platform upgrades, hotfixes, and patching (EBFs) in accordance with change management processes.
2. User & Project Onboarding / Offboarding
- Execute user onboarding and offboarding activities across Informatica platforms (user accounts, groups, roles, privileges, folder-level permissions).
- Support project and environment onboarding, including setup of folders, repositories, connections, workflows, and deployment groups.
- Ensure access provisioning follows least-privilege and security policies across Informatica domain, repository, and application tiers.
- Maintain accurate access and entitlement records for all Informatica platform users and service accounts.
3. Service Requests (SR) & Change Requests (CR)
- Handle Service Requests (SRs) such as access requests, connection configuration changes, workflow scheduling adjustments, and operational queries.
- Support Change Requests (CRs) including platform configuration changes, workflow tuning, session/mapping performance optimization, patching, and controlled enhancements.
- Participate in impact assessments, implementation planning, and post-change validation for Informatica platform changes.
- Ensure changes follow agreed ITSM, governance, and approval workflows.
4. Platform Maintenance & Housekeeping
- Perform regular platform housekeeping activities (repository log management, session/workflow log cleanup, storage management, license usage checks, certificate renewals where applicable).
- Support backup and restore procedures for Informatica repositories, metadata, and platform configurations, and assist with DR readiness activities.
- Maintain platform configuration documentation and operational runbooks for Informatica environments.
- Assist in audits, compliance checks, and evidence collection when required, including data lineage and metadata reporting.
5. Security, Compliance & Regulated Environments
- Operate within air-gapped, on-premises environments with strict security and operational controls.
- Adhere to client security standards, SOPs, and access controls across Informatica domains, repositories, and connected data sources.
- Work closely with infrastructure, security, database, and governance teams to resolve operational issues.
- Ensure operational activities comply with client and regulatory requirements, including data handling and privacy obligations.
6. Consulting & Stakeholder Collaboration
- Work as part of a multi-project consulting delivery team, supporting multiple Informatica platforms and clients.
- Communicate clearly with project managers, data architects, ETL developers, and client operations teams.
- Escalate risks, incidents, and operational concerns in a timely and structured manner.
- Contribute to continuous improvement of operational processes and standards.
Required Experience & Skills
Experience
- Minimum 2 years of relevant experience in platform administration, production support, or operations for Informatica data integration and/or data management platforms.
Hands-on experience supporting at least one or more of the following (or similar platforms):
- Data Integration: Informatica PowerCenter (domains, repositories, integration services, workflows).
- Cloud Integration: Informatica Intelligent Data Management Cloud (IDMC) / Cloud Data Integration.
- Data Quality: Informatica Data Quality (IDQ) - profiling, cleansing, standardization.
- Master Data: Informatica MDM (Hub, SIF, entity management, match/merge).
- Databases: Oracle, SQL Server, PostgreSQL, or other relational databases used as sources/targets.
- Infrastructure: Linux/Unix environments, scheduling tools (Autosys, Control-M), basic scripting.
(Experience working in on-premises and/or air-gapped environments is required)
Technical & Operational Skills
- Strong understanding of Informatica domain administration, user/group management, roles, privileges, and folder-level permissions.
- Familiarity with ITSM processes (incident, service request, change management).
- Experience with patching (EBFs), upgrades, and controlled changes in production Informatica environments.
- Ability to follow runbooks, SOPs, and operational checklists.
- Basic troubleshooting skills across Informatica services, workflows, sessions, database connectivity, and integration layers.
Soft Skills & Mindset
- Detail-oriented and operationally disciplined.
- Comfortable working in structured, regulated environments.
- Clear communicator, able to work with both technical teams and non-technical stakeholders.
- Able to manage multiple requests across platforms and projects.
- Consulting mindset: responsive, accountable, and client focused.
Nice to have (Optional)
- Exposure to regulated sectors (public sector, defense, financial services, healthcare).
- Experience supporting air-gapped or high-security environments.
- Familiarity with Linux/Unix environments and basic scripting (Bash, Python, shell).
- Experience with Informatica command-line utilities (infacmd, pmcmd, pmrep) for automation and administration.
- Experience working with multiple Informatica products concurrently (PowerCenter, IDQ, MDM, IDMC).
- Familiarity with data governance, data lineage, and metadata management concepts.
