About the role
You will keep a field team of 20+ technicians on time, on spec, and on record - every single job, every single day. This is not a management-by-title position. You will own execution: reviewing schedules, catching compliance gaps before they leave the office, and making sure nothing falls through the gaps between sales and delivery.
You work in a flat operation. There is no empire to build. There are clear operating principles, and your job is to enforce them consistently - with AI tools doing the grunt work wherever possible.
What you will do
- Plan and monitor daily field deployment across all job types (plumbing, electrical, gas, aircon, false ceiling)
- Review M&E drawings, site assessments, and quotations for technical accuracy before job dispatch
- Track on-time delivery KPIs and flag deviations before they become customer complaints
- Maintain compliance records in line with BCA, EMA, SP PowerGrid and City Energy requirements
- Use AI tools to automate documentation, reporting, and scheduling tasks - you will be expected to build these workflows, not just use pre-built ones
- Support SOP implementation and flag gaps to the Operations Manager
- Coordinate with the sales team on job sequencing and resourcing
What we are looking for
- Diploma or higher in Mechanical & Electrical Engineering, Building Services, or related discipline - you must be able to read M&E drawings, interpret and operate AutoCAD files without assistance
- At least 2 years of hands-on experience in M&E, facilities, or home services operations - field exposure preferred over purely desk-based roles
- Comfortable using AI tools (ChatGPT, Claude, or similar) as part of daily work - not as a novelty, but as a productivity multiplier
- Detail-oriented with a low tolerance for vagueness - our SOPs are precise and you will be expected to follow and enforce them
- Self-motivated with a clear interest in income growth tied to performance - this company rewards output, not tenure
What does NOT matter here
- Your previous job title - we look at what you can actually do
- Which university or polytechnic you attended
- Whether you have managed large teams before - we are a lean operation and intend to stay that way
What you should know before applying
This is an SME. Youwill not have a large support structure or a dedicated IT team. Decisions get made quickly. SOPs are taken seriously - not as decoration, but as the actual operating method. If you thrive in ambiguity and prefer informal environments with flexible standards, this is not the right fit. If you want clear rules, real accountability, and income that can grow with your contribution, read on.
Compensation & progression
- Base salary commensurate with demonstrated capability - not credentials
- Performance-linked components reviewed regularly
- Clear path to Operations & Compliance Manager as the company scales
