Job Description

Pet Care Specialist

Company Industry: Pet Funeral

5.5 Day Work Week : 9am-5.30pm, 9am-1.30pm

Salary : Basic $2600+ commission + OT= $3000 gross +-

Office: Kaki Bukit / Ubi MRT

Job Scope

Serve as the primary point of contact for families (calls, WhatsApp, walk-ins).
Guide families through service options, helping them make decisions
Take ownership of each assigned case from intake to aftercare.
Anticipate client needs and proactively guide them through each step of the journey.
Act as the bridge between the family and operations team to ensure flawless execution.
Prepare and facilitate farewell sessions in memorial rooms (VIP Garden Hall / Starry Room).
Guide families through the farewell process, including final moments, messages, and rituals.
Perform gentle grooming, cleaning, and preparation of pets for farewell.
Handle pets with the utmost respect, treating every pet as a beloved family member.
Support pet transfers and collection when required.

Requirement