Ensure services are delivered efficiently and in an orderly manner, meeting the service needs of residents and visitors
Coordinate internal and external resources to provide daily living services and personalised care services
Be responsible for resident assessment management and development of service plans, including medical support, activities, and dining arrangements
Regularly organise resident communication sessions and community activities to promote interaction and integration among residents
Coordinate external service providers to offer value-added services to residents
Handle resident complaints, feedback, and suggestions; follow up, provide responses, and implement corrective actions
Implement individualised case management plans based on residents personal care plans
Improve departmental service quality and operational efficiency
Carry out any other tasks assigned by supervisors
Requirements
Diploma in Hospitality Management, Healthcare Management or related fields. Additional certification in care giving or nursing will be an added advantage
2 years of relevant experience in customer service in serviced apartments, hotels or care institutions
Neat and well-groomed with warm personality
Patient and caring, and enjoy interacting with the elderly individuals
Excellent communication and interpersonal skills
Open to commit to shift duties (including weekends and public holidays)
