Responsibilities:
- Strictly follow the apartment's relevant policies, procedures, and work guidelines.
- Ensure services are delivered efficiently and in an orderly manner, meeting the service needs of residents and visitors.
- Coordinate internal and external resources to provide daily living services and personalised care services.
- Be responsible for resident assessment management and development of service plans, including medical support, activities, and dining arrangements.
- Regularly organise resident communication sessions and community activities to promote interaction and integration among residents.
- Coordinate external service providers to offer value-added services to residents.
- Handle resident complaints, feedback, and suggestions follow up, provide responses, and implement corrective actions.
- Implement individualised case management plans based on residents personal care plans.
- Improve departmental service quality and operational efficiency.
- Carry out any other ad-hoc tasks assigned by supervisors.
Requirements:
- Diploma in Hospitality Management, Healthcare Management or related fields. Additional certification in care giving or nursing will be an added advantage.
- Minimum 2 years of relevant experience in customer service in serviced apartments, hotels or care institutions.
- Neat and well-groomed with warm personality.
- Patient and caring, and willing to serve elderly individuals.
- Excellent communication and interpersonal skills with the ability to converse in Mandarin and/or other dialects.
Able to work in teams and commit to shift duties (including weekends and public holidays).
