Performance Operations & Workplace Experience Lead

Role purpose

The Operations & Workplace Experience Lead is responsible for the day-to-day operational readiness, service quality and employee experience of the LinkedIn Wellness Centre.

The role ensures that facilities, equipment, services and daily administrative processes operate safely, smoothly and consistently. It serves as the primary onsite point of contact for employees, instructors, vendors and operational partners.

This is an operations, facilities and service-focused role, with a strong emphasis on proactive ownership, attention to detail and follow-through.

Primary work location: Marina Bay Financial Centre
Work hours:
8 Am-5pm Monday, Wednesday, Thursday, Friday
8 Am-6pm Tuesday (Onsite Class starts 8.15am, ends 5,45pm)

Reports to : Account Manager

Key Responsibilities

1. Facilities & Operational Readiness

• Own the daily readiness and presentation of the gym, studio, lockers, showers and associated wellness spaces.
• Conduct appropriate operational checks and proactively identify issues before they affect employees.
• Coordinate with relevant teams and vendors to maintain agreed standards of cleanliness, safety and functionality.
• Ensure operational issues are tracked and followed through to closure.

2. Equipment & Maintenance

• Monitor the condition and functionality of fitness equipment and operational assets.
• Take appropriate immediate action when equipment or facilities are unsafe or unavailable.
• Coordinate maintenance requests and follow up with the responsible parties until resolution.
• Maintain clear visibility of outstanding operational issues and risks.

3. Laundry, Inventory & Supplies

• Ensure appropriate availability of towels, workout attire and essential operating supplies.
• Coordinate day-to-day laundry and inventory requirements.
• Identify potential shortages or service disruptions early and take appropriate action.

4. Employee & Front of House Experience

• Provide a welcoming, professional and responsive onsite experience.
• Support employee enquiries relating to facilities, services, bookings and access.
• Resolve routine matters independently and escalate issues appropriately when additional support or decisions are required.

5. Scheduling & Operational Administration

• Maintain accurate class schedules, instructor assignments, substitutions and operational information across relevant systems.
• Coordinate routine instructor and vendor operational requirements.
• Maintain accurate operational records, trackers and administrative information required for smooth daily delivery.

6. Communication & Stakeholder Coordination

• Work closely with the LinkedIn Workplace team, relevant internal stakeholders, instructors and external vendors to support the smooth and safe operation of the wellness facilities.
• Coordinate day-to-day operational requirements, including facility readiness, maintenance, cleaning, access, safety and employee experience.
• Communicate operational disruptions, risks and outstanding issues in a timely manner, and raise requests with the appropriate teams for action.
• Track open issues and follow through with relevant stakeholders until resolution, escalating recurring issues, service risks or matters requiring management intervention to the Account Manager.
• Maintain clear operational handovers to ensure continuity during leave, absence or changes in onsite coverage.

Success Measures
Success in this role is demonstrated through:

• Facility readiness: Wellness facilities are consistently safe, clean, presentable, appropriately stocked and ready for use.
• Operational ownership: Day-to-day operational responsibilities are completed reliably and proactively, with minimal management prompting.
• Issue resolution: Operational and maintenance issues are identified early, appropriately actioned, tracked and followed through to resolution.
• Employee experience: Employees receive responsive, professional and solutions-focused support, with service disruptions minimized wherever possible.
• Operational accuracy: Schedules, bookings, inventory records, service requests and other operational information are maintained accurately and on time.
• Stakeholder coordination: Effective coordination with LinkedIn Workplace, internal stakeholders, instructors and vendors supports timely resolution of operational requirements.
• Communication & escalation: Risks, recurring issues and service disruptions are communicated early and escalated appropriately.
• Reliability & continuity: Consistent onsite presence, punctuality and clear handovers support continuity of operations during leave or changes in coverage.

Ultimately, success means the Wellness Centre operates smoothly and consistently, employees receive a high standard of service, and routine operational matters are managed proactively and with clear ownership. The Operations Lead and Account Manager will work collaboratively, with the Operations Lead empowered to manage day-to-day operations and the Account Manager providing guidance, support and assistance where needed.

Experience & Capabilities

• Experience in facilities operations, hospitality, front-of-house, customer service, workplace services, fitness facilities or a similar service environment.
• Strong service mindset with effective interpersonal and communication skills.
• Organized, observant and proactive, with strong attention to detail.
• Able to work independently, manage recurring operational responsibilities and follow issues through to resolution.
• Comfortable using booking systems, workplace ticketing tools, email, messaging platforms and shared trackers.
• Able to work effectively with employees, instructors, vendors and internal stakeholders.
• Sound judgement, with the ability to resolve routine matters independently and escalate appropriately when required.
• Experience in the fitness or wellness industry is advantageous but not essential. Coaching or personal training qualifications are not required for this role.