Job Title
People Experience Operations Coordinator
Job Description
Role Overview
We'reactively seeking for a talented Tier 1Professional to be part of our HR shared services operations in ourGlobal People and Workplace Services team based inSingapore.
AsaTier 1 Professional,you'llmove Pacific Life, and your career, forwardbybeing the primary intake pointfor ourHR shared services to ensure excellent experience for our employees.You willbe a part oftier 1 professionals providing direct support to employees andmanagersacross a variety of HR-related transactions.
You will fillanexistingrole that sitswithin Global People and Workplace Servicesteamreporting to theTier 1Manager. Your colleagues will includeotherHRdeliveryprofessionals.
Role Responsibilities:- Provide front-line customer support to employees and managers for questions, issues, and problems related to employee lifecycle.
- Create, utilize and maintain a global knowledge base to answer questions and enhance employee experience, resolve issues, and complete transactions.
- Work with Tier 1 Manager to develop the agentic artificial intelligence (AI) chatbot to support inquiry management.
- Partner with various HR teams to develop case Management Tool functionality and reporting (Workday Help).
- Redirect employees and manager to tier 0/self-service resources where appropriate.
- Provide accurate and timely administrative, transactional, and data management support for HR and HRIS functions, ensuring effective processing of employee lifecycle data changes.
- Support employee/manager direct access to relevant HR policies, procedures and tools.
- Performadditionalduties as assigned by the Tier 1 or Tier 2 Managers
Skills & Experience
- A degree in HR, business administration, or related field preferred (or equivalent)
- 2+years of related experience
- Strongcommunicationskills, attention to detail,patience, and willingness to learn
- Experience with HRIS systems such as Workday(preferred)
- Previouscustomer-facing experience, preferably in a corporate environment.
Competencies And Behaviours
- Collaboration
- Communication
- Problem solving
- Customer focus
- Teamwork
Working For Pacific Life Re
Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.
Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.
Benefits
Leave
- 23 days of annual leave with option to buy/sell more days
- Adoption and fertility leave
- Generous enhanced parental leave
Healthcare
- Comprehensive private insurance coverage for employee and dependents
- Group Term Life Insurance coverage of 5x basic annual salary, Group Accelerated CI of 1x annual basic salary and Group Accidental Death & Dismemberment of 3x annual basic salary
- Optical & Dental benefits
- Additional flexi benefits
Wellness
- Access to Employee Assistance Program
- Time off for volunteering
- Charitable matching of employee donations
As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.
Pacific Life Re Values
Please click here to view our company values
