People Experience Executive (HR Generalist)

Job Description & Requirements

Metta Welfare Association (MWA) is a well-established social service organisation providing programmes in special education, disability care, healthcare, and community services. We are committed to empowering individuals and families through quality care, training, and support.

Join us to be part of a purpose-driven team where you can make a meaningful impact while growing in a supportive and inclusive environment.

Key Responsibilities

Employee Relations

• Advise managers on employee relations matters, including performance management, misconduct, grievances, and disciplinary issues

• Support re-employment, contract renewal, and retirement matters

Performance Management & Talent Development

• Support implementation of performance appraisal frameworks and guide managers on appraisal processes

• Identify talent gaps and partner with management on learning, development, and succession planning initiatives

• Support employee engagement, career development, and retention strategies

• Prepare monthly reports (e.g. Employee Suggestion Scheme, compliments & complaints)

Recruitment & Manpower Planning

• Partner hiring managers on manpower planning and recruitment strategies, including internship programmes

• Manage end-to-end recruitment (job scoping, interviews, onboarding, and exit interviews)

• Ensure compliance with fair employment practices and internal policies

• Plan and conduct quarterly staff orientation programmes

HR Policy, Governance & Compliance

• Ensure consistent application of HR policies, handbook, and procedures

• Advise managers on compliance with Singapore employment legislation

• Support audits, policy reviews, and HR process improvements

HR Projects & Reporting

• Support HR projects and organisation-wide initiatives

• Analyse HR data and prepare reports for management review

• Coordinate HR-related surveys for government and funding agencies

• Prepare payroll documentation for approval

Others

• Support fundraising and staff engagement activities when required

• Perform other ad hoc duties as assigned

Requirements

• Minimum 3-5 years of HR experience, with hands-on experience in employee relations

• Experience supporting line managers and handling HR matters independently

• Prior experience in social services, healthcare, education, or non-profit sector is an advantage

• Degree or Diploma in Human Resource Management, Business Administration, or related field

• HR certification (e.g. IHRP-CP/SP, CHRBP) is an advantage

• Strong stakeholder management and influencing skills

• Good knowledge of Singapore employment laws and HR best practices