People & Operations Manager
Who We Are
Tri-Sector Associates is a social innovation and advisory firm whose mission is to solve complex societal challenges by shaping funding systems to scale and sustain what works.
To do so, we work at the intersection of government, philanthropy, and the private sector to design and structure new cross-sector collaboration models - including Pay-for-Success, blended finance, and mission-driven coalitions – which enable the most effective innovations to achieve the impact we need.
Our work has been recognised by the World Economic Forum, Stanford Social Innovation Review, Forbes, and the Oxford Government Outcomes Lab. We are supported by Temasek Trust, the Economic Development Board of Singapore, and leading philanthropists who believe in building an innovation ecosystem for Asia's next 50 years.
For more information, visit https://trisector.org/
Your Impact
You will own the ground operations of Tri-Sector: the day-to-day execution of the systems, processes, and administrative infrastructure that keep the firm running reliably and in good order. You will handle charity governance administration, manage HR operations, maintain firm systems, support firm events, and ensure that operational support requests are met responsively to enable staff to deliver on projects in a well-supported manner. You will also be the person the team can count on to know where things are and how they work, and help to be the steady point of contact in creating a positive employee experience.
Tri-Sector is a growing firm and our operational needs evolve constantly. You will be expected to identify operational, workflow or administrative gaps and flag issues before they become problems, taking initiative to improve the processes you own while ensuring staff are consulted and supported as users of the processes and systems.
This role is ideal for someone who takes pride in operational excellence, thrives on variety, enjoys enabling a team, and wants to contribute to social impact by supporting a high performance firm.
What You Will Lead
1. People Operations
- Manage leave records, remote work approvals, and employee documentation.
- Coordinate payroll inputs and ensure accurate, timely processing each month in coordination with the relevant finance function.
- Own and refine people policies to ensure the right balance of guidance and compliance for a small but fast-moving impact firm.
- Maintain and execute the staff onboarding checklist for every new hire - ensuring new team members have accounts, equipment, access, and orientation from day one.
- Support the performance review cycle: collate forms, circulate templates, and record final decisions on file, working closely with the Practice Leads.
- Support hiring: monitoring hiring calendars and maintaining relationships with key talent partners, scheduling interviews, managing candidate communications, and coordinating offer processes.
- Support staffing projections: work with the CEO/DCEO to maintain weekly staffing projections given project pipelines and plan ahead for staffing needs
- Foster a positive employee experience in close collaboration with the Practice Leads through helping to plan and organize team-building activities, staff engagement initiatives, and team communications.
- Support annual benchmarking of firm benefits and compensation, to ensure we remain competitive to leading talent.
2. Charity Governance & Compliance
- Manage the administrative layer of Tri-Sector's annual governance cycle: audit coordination, annual report preparation support, General Executive Committee (GEC) filing, and AGM administration.
- Liaise with Tri-Sector's external auditor and corporate secretary on administrative matters, ensuring documents are prepared, submitted, and filed on time.
- Maintain Tri-Sector's policy register and flag policies due for review on a defined schedule.
- Support board administration: preparing board papers, maintaining the board meeting calendar and logistics, and ensuring minutes and resolutions are properly kept and documented.
- Track all regulatory filing deadlines and ensure nothing lapses.
- Track board and advisory council appointment and renewal dates to support their proactive engagement
3. Partner Management
- Maintain Tri-Sector's vendor register: all active suppliers, benefits providers, service contracts, renewal dates, and monthly costs.
- Handle legal contract administration: updating contracts for relevant contractors, maintaining the contracts register, tracking renewal dates, and flagging issues for senior attention.
- Manage co-working space administration, including liaison with Temasek Shophouse for venue and facilities requests.
- Manage the virtual executive assistants and any other operational service arrangements.
- Track key firm funders and clients and support the respective relationship leads in their ongoing relationship building activities.
4. Systems Management
- Own the day-to-day operation and updating of Tri-Sector's technology back-end: Airtable, Google Workspace, Microsoft 365, Slack, Streak CRM, Zapier, Granola, and AI tools.
- Manage user access, software subscriptions, license renewals, and system troubleshooting across all platforms.
- Maintain Google Shared Drive discipline: folder structures, naming conventions, and ensuring documents are accessible and not sitting in individual folders.
- Onboard new team members onto all operational systems and ensure they are set up and functional from day one.
- Support the CEO/DCE in implementing any macro-level systems changes or improvements.
5. General Operations & Office Management
- Own the day-to-day operational health of the firm - ensuring that recurring tasks are completed, processes are followed, and nothing falls through the cracks.
- Support the creation of monthly financial and impact dashboards together with the DCEO and external accountant
- Support the planning and logistics of key donor events
- Support the calendar of senior executives when needed, liasing with key partners
- Manage the learning and development calendar in coordination with the relevant Practice Lead.
- Handle procurement for office supplies, equipment, and operational needs.
- Maintain Tri-Sector's inventory: equipment, materials, and office items.
How You Will Grow
In TSA, you will gain exposure to the world of social impact, consulting, philanthropy and impact investing while supporting the staff members in building and delivering on the company's mission.
Exciting domain areas you will gain insights into are:
- Strategy consulting and professional services
- Financial modelling & innovative finance
- Philanthropy and donor advisory
- Government policy and public sector transformation
- Evaluation, outcomes measurement, and data analytics
- Ecosystem and coalition-building
As the Operations Lead, you are the invisible force and pillar that helps our people achieve great things, by taking care of the small but important things that needs to run smoothly for everyone to be at their best.
About You
Core Competencies
You will thrive in this role if you bring:
- Operational discipline and execution excellence: You are meticulous and love to keep an eye on details, structures, timelines and deadlines, making sure people are well-supported. You build systems that are translated into delivering business value, manage processes that work, and ensure consistent quality under pressure.
- Sound judgement and ownership: You take proactive ownership of outcomes, make well-reasoned decisions under uncertainty, and know when to act independently or seek input. You take ownership of timelines, coordinate across busy stakeholders, and make things happen without constant supervision.
- Maturity and relational intelligence: You provide a steady presence that helps those around you thrive, and your relational intelligence allows you to balance task-orientedness with people-centricity.
- Collaboration and team enablement: You enjoy strengthening team performance by supporting others, organising work effectively, and engaging in respectful, constructive challenges.
- Proactivity and firm-building: You contribute processes, tools, or approaches that strengthen TSA's capabilities and long-term impact.
- Integrity and continuous development: You act with integrity, accountability, and humility, actively seek feedback, and invest in your own growth while living TSA's values.
Experience Indicators
Most strong candidates will have:
- At least 6 years of experience in an operations, administrative, or programme coordination role - ideally in a small-to-mid-sized organisation where you owned processes end-to-end rather than contributing to a larger team.
- A natural orientation towards detail and process: you notice when things are out of order, you follow through on commitments, and you take pride in operational tidiness.
- A generalist disposition: this role spans systems, HR, governance, vendor management, and office administration. You should be energised by variety rather than unsettled by it.
- Comfort or a keen willingness to learn how to use our technology back-end: you do not need to be a developer, but you should quickly gain confidence navigating and maintaining tools like Airtable, Google Workspace, Microsoft 365, and CRM platforms. If you do not have prior experience in this, being a quick study is key.
- Prior experience with HR or in a professional services environment is an advantage but not required.
- Prior exposure to charity governance, Singapore regulatory compliance, or non-profit administration is a strong advantage but not required. Willingness to learn these obligations quickly is essential.
We believe this role is a full time role, but if due to your experience you believe you can accomplish these tasks on a part-time basis of no less than 3 days a week, we are open to having that discussion.
