People & Culture Executive/Senior Paymaster

Job Description:

HELPS TO MAINTAIN ACCORHOTELS CULTURE

• Ensure that the guest is at the center of everything that People & Culture does
• Share the vision and strategy of AccorHotels, the brand and the hotel, to all ambassadors
• Provide feedback from the guest on the teams performance to the team
• Ensure that all team members feel trusted and valued for their contribution.

EMPLOYER BRANDING

• Implement strategic activities for attracting talent to the hotel
• Maintain relationships with local schools and colleges
• Engage in social media to promote the hotel as the best place to work
• Compile entries for regional HR and Employer recognition awards
• Compile monthly articles for publication in internal communication network.

COMPENSATION AND BENEFITS - Core

• Mainly responsible for all payroll related matters of the hotel including the management of the E-system
• Responsible in ensuring that accurate employees information is recorded in the E-system
• n-charge of employees matters which includes Leave matters & Renewal applications of work passes including submission of Government related claims, Medical & WICA claims and Yearly income tax
• Conducting of exit interviews and preparation of clearance documents for departures
• Preparation of hotel headcount and payroll reports for management team & hotel's corporate office.

RECRUITMENT AND SELECTION - Support

• Support the People & Culture leader to ensure that the hotel has the right talent in the right role
• Engage in processes in finding talent inside and outside the organization
• Monitor staffing to business needs and assist to maintain
• Coordinate selection and recruitment of Supervisory and Front Line positions to ensure a seamless onboarding experience
• Implement retention strategies to fulfil business need objectives
• Implement schemes to reduce / minimize the ambassador turnover rate
• Identify potentials within existing talent by providing departmental transfer in accordance to their skill set
• Assist in monitoring present and future trends in the local labor situation and social legislation.

INDUCTION AND ONBOARDING - Core

• Ensure new talent feel welcome and all team members are prepared for the new talent arrival
• Coordinate and conduct orientation programs and three month training plans
• Ensure there is a support person for each and every new talent
• Seek feedback from new talent in their first month of employment
• Conduct probationary reviews and provide feedback to talent / management.

PERFORMANCE ASSESSMENT AND FEEDBACK

• Organize annual performance appraisal process in line with the Leadership Capability Framework and performance review process
• Support an environment which supports open ongoing feedback and coaching to bridge gaps for better performance
• Celebrate team and individual success
• Assist managers in setting objectives and goals for Front Line talent.

LEARNING AND DEVELOPMENT

• Deliver / support training for future skill requirements and not just current
• Ensure implementation of annual training plan meets business needs
• Evaluate the effectiveness of the training by communicating with department Supervisors and Front Line talent
• Create a learning environment where each person (including front line) has a personal development plan
• Follow up with talent after attending training programs to support the application of learning on the job
• Support talent to have access to learning opportunities both on job and off job.

TALENT POTENTIAL IDENTIFICATION

• Assist the Outlet Managers / Supervisors to identify best star talent
• Assist leaders in the preparation of succession plans
• Support the use of talent assessment process to ensure the right person is in the right role and / or identified for future roles.

CAREER MANAGEMENT

• Provide communication on career paths available with AccorHotels
• Ensure vacancies within AccorHotels are displayed for all to apply
• Communicate and celebrate the success of others
• Support fair and equitable processes for internal promotion / transfer

CULTURE DIVERSITY AND INCLUSION

• Demonstrate the AccorHotels values in all behaviors with the hotel team
• Adhere to the AccorHotels Ethics and CSR Charter, identify any behavior which is not in line with the charter
• Support diversity in the selection of talent ensuring equality of treatment based on competencies
• Communicate to talent all corporate diversity programs such as Women At AccorHotels Generation, He or She and support through active participation in any associated activities.

POLICIES AND PROCEDURES

• Follow the People & Culture policies & procedures
• Ensure departmental Keys to Success are communicated and implemented throughout the hotel
• Communicate on People & Culture policies and procedures to all talents
• Support a safe working environment by ensuring local regulations and AccorHotels safety standards are upheld for workplace health and safety
• Participate in regular fire drills, evacuations and training on safety and emergency procedures
• Have a thorough understanding of the AccorHotels crisis procedures and follow these in times of need (APACHE)

REWARD AND RECOGNITION

• Promote Work-Life Balance to achieve a healthy workforce in each department
• Support the motivation of talent through recognition and rewards program
• Implement effective talent related activities and motivational programs
• Coordinate internal talent events to ensure talent engagement and promote a good and efficient working atmosphere
• Implement programs to recognize key events in the lives of our talent including birthdays, marriages, births and loss of loved ones

FLEXIBILITY AND WELFARE

• Support operational departments to implement flexible work practices where possible
• Ensure adequate ambassador benefits and amenities are implemented and maintained
• Individualise and recongise that one size does not fit all
• Provide support to ambassadors who have undergone any crisis situation or trauma
• Maintain a fair and equitable work environment with a way for talent to report any concerns for welfare in confidence.

CORPORATE SOCIAL RESPONSIBILITY

• Communicate and encourage the participation in strategic CSR activities by all team members
• Provide education to talent on key areas of corporate concern including Sustainability and WATCH
• Support talent to share their ideas and to improve and contribute to the community.

SATISFACTION AND ENGAGEMENT

• Conduct regular on one one discussions with talent in Front Line positions
• Maintain records on productivity, sick leave and turnover as indicators of disengagement
• Co-ordinate annual EES with department teams to work on follow up action plans
• Conduct exit interviews with all talent leaving AccorHotels employment.

FAREWELL

• If relocating, identify if a transfer is an option
• Ensure that final pay is accurate and timely
• Complete exit interview or online exit interview
• Be respectful

Job Requirements

• Previous experience in Payroll and Administrative/ Human Resourcesexperience, hotel industry essential (hotel operational experience highly preferable)
• Tertiary Qualifications in Human Resources or Hospitality preferred
• Familiar with Payroll software and statutory compensationrequirements & processes
• Knowledge of Human Resource and Occupational Safety and Healthlegislation and practices
• Strong administration skills and time management
• Projects a professional image at all times through personal presentation/ interpersonal skills.
• A natural ability to create and maintain a positive working environment
• Ability to work autonomously
• Excellent listening, communication and negotiating skills
• The ability to assert point of view directly yet tactfully
• The ability to operate with complete professionalism and confidentiality
• Self driven with the ability to multi-task
• The ability to work outside of normal business hours, when required
• Has the attitude and willingness to undertakefurther development with Sofitel.