Company Description

We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our all-day dining restaurant, bar and a huge convention space with meeting rooms and 2 ballrooms to cater to corporate, meeting guests as well as leisure function events including weddings & dinner & dances. We represent the renowned French living and Sofitel hospitality in Singapore.

Job Description

Job Description:

HELPS TO MAINTAIN ACCORHOTELS CULTURE

Ensure that the guest is at the center of everything that People & Culture does;
Share the vision and strategy of AccorHotels, the brand and the hotel, to all ambassadors;
Provide feedback from the guest on the teams performance to the team;
Ensure that all team members feel trusted and valued for their contribution.

EMPLOYER BRANDING

Implement strategic activities for attracting talent to the hotel;
Maintain relationships with local schools and colleges;
Engage in social media to promote the hotel as the best place to work;
Compile entries for regional HR and Employer recognition awards;
Compile monthly articles for publication in internal communication network.

COMPENSATION AND BENEFITS - Core

Mainly responsible for all payroll related matters of the hotel including the management of the E-system;
Responsible in ensuring that accurate employees information is recorded in the E-system;
n-charge of employees matters which includes Leave matters & Renewal applications of work passes; including submission of Government related claims, Medical & WICA claims and Yearly income tax;
Conducting of exit interviews and preparation of clearance documents for departures;
Preparation of hotel headcount and payroll reports for management team & hotel's corporate office.

RECRUITMENT AND SELECTION - Support

Support the People & Culture leader to ensure that the hotel has the right talent in the right role;
Engage in processes in finding talent inside and outside the organization;
Monitor staffing to business needs and assist to maintain;
Coordinate selection and recruitment of Supervisory and Front Line positions to ensure a seamless onboarding experience;
Implement retention strategies to fulfil business need objectives;
Implement schemes to reduce / minimize the ambassador turnover rate;
Identify potentials within existing talent by providing departmental transfer in accordance to their skill set;
Assist in monitoring present and future trends in the local labor situation and social legislation.

INDUCTION AND ONBOARDING - Core

Ensure new talent feel welcome and all team members are prepared for the new talent arrival;
Coordinate and conduct orientation programs and three month training plans;
Ensure there is a support person for each and every new talent;
Seek feedback from new talent in their first month of employment;
Conduct probationary reviews and provide feedback to talent / management.

PERFORMANCE ASSESSMENT AND FEEDBACK

Organize annual performance appraisal process in line with the Leadership Capability Framework and performance review process;
Support an environment which supports open ongoing feedback and coaching to bridge gaps for better performance;
Celebrate team and individual success;
Assist managers in setting objectives and goals for Front Line talent.

LEARNING AND DEVELOPMENT

Deliver / support training for future skill requirements and not just current;
Ensure implementation of annual training plan meets business needs;
Evaluate the effectiveness of the training by communicating with department Supervisors and Front Line talent;
Create a learning environment where each person (including front line) has a personal development plan;
Follow up with talent after attending training programs to support the application of learning on the job;
Support talent to have access to learning opportunities both on job and off job.

TALENT POTENTIAL IDENTIFICATION

Assist the Outlet Managers / Supervisors to identify best star talent;
Assist leaders in the preparation of succession plans;
Support the use of talent assessment; process to ensure the right person is in the right role and / or identified for future roles.

CAREER MANAGEMENT

Provide communication on career paths available with AccorHotels;
Ensure vacancies within AccorHotels are displayed for all to apply;
Communicate and celebrate the success of others;
Support fair and equitable processes for internal promotion / transfer

CULTURE DIVERSITY AND INCLUSION

Demonstrate the AccorHotels values in all behaviors with the hotel team;
Adhere to the AccorHotels Ethics and CSR Charter, identify any behavior which is not in line with the charter;
Support diversity in the selection of talent ensuring equality of treatment based on competencies;
Communicate to talent all corporate diversity programs such as Women At AccorHotels Generation, He or She and support through active participation in any associated activities.

POLICIES AND PROCEDURES

Follow the People & Culture policies & procedures;
Ensure departmental Keys to Success are communicated and implemented throughout the hotel;
Communicate on People & Culture policies and procedures to all talents;
Support a safe working environment by ensuring local regulations and AccorHotels safety standards are upheld for workplace health and safety;
Participate in regular fire drills, evacuations and training on safety and emergency procedures;
Have a thorough understanding of the AccorHotels crisis procedures and follow these in times of need (APACHE)

REWARD AND RECOGNITION

Promote Work-Life Balance to achieve a healthy workforce in each department;
Support the motivation of talent through recognition and rewards program;
Implement effective talent related activities and motivational programs;
Coordinate internal talent events to ensure talent engagement and promote a good and efficient working atmosphere;
Implement programs to recognize key events in the lives of our talent including birthdays, marriages, births and loss of loved ones;

FLEXIBILITY AND WELFARE

Support operational departments to implement flexible work practices where possible;
Ensure adequate ambassador benefits and amenities are implemented and maintained;
Individualise and recongise that one size does not fit all;
Provide support to ambassadors who have undergone any crisis situation or trauma;
Maintain a fair and equitable work environment with a way for talent to report any concerns for welfare in confidence.

CORPORATE SOCIAL RESPONSIBILITY

Communicate and encourage the participation in strategic CSR activities by all team members;
Provide education to talent on key areas of corporate concern including Sustainability and WATCH;
Support talent to share their ideas and to improve and contribute to the community.

SATISFACTION AND ENGAGEMENT

Conduct regular on one one discussions with talent in Front Line positions;
Maintain records on productivity, sick leave and turnover as indicators of disengagement;
Co-ordinate annual EES with department teams to work on follow up action plans;
Conduct exit interviews with all talent leaving AccorHotels employment.

FAREWELL

If relocating, identify if a transfer is an option
Ensure that final pay is accurate and timely
Complete exit interview or online exit interview
Be respectful

Qualifications

Job Requirements

Previous experience in Payroll and Administrative/ Human Resourcesexperience, hotel industry essential (hotel operational experience highly preferable)
Tertiary Qualifications in Human Resources or Hospitality preferred
Familiar with Payroll software and statutory compensationrequirements & processes
Knowledge of Human Resource and Occupational Safety and Healthlegislation and practices
Strong administration skills and time management
Projects a professional image at all times through personal presentation/ interpersonal skills.
A natural ability to create and maintain a positive working environment
Ability to work autonomously
Excellent listening, communication and negotiating skills
The ability to assert point of view directly yet tactfully
The ability to operate with complete professionalism and confidentiality
Self driven with the ability to multi-task
The ability to work outside of normal business hours, when required
Has the attitude and willingness to undertakefurther development with Sofitel.

People & Culture Executive / Senior Paymaster