Skilled Pega Application Developer to provide Level 2 (L2) support, troubleshoot incidents, implement enhancements, and manage application testing and deployment.
The ideal candidate will have experience supporting production systems, working with end-users, and delivering scalable improvements within Pega PRPC environments.
Key Responsibilities:
Incident Management: Troubleshoot and resolve L2 production incidents in a timely manner, ensuring minimal impact to business operations.
Application Enhancements: Design, build, and implement enhancements and change requests in the Pega platform based on business requirements.
Testing: Develop and execute unit, integration, and UAT test cases to ensure quality and stability of changes.
Deployment: Package and deploy Pega applications and hotfixes across development, test, and production environments following release processes.
Collaboration: Work closely with L1 support, business users, and Business architects to identify issues and drive solutions.
Monitoring and Optimization: Perform system health checks, optimize performance, and ensure compliance with security and audit standards.
Requirements:
Bachelor's degree in Computer Science, Engineering, or related field Experience in Pega development.
Support Strong problem-solving and debugging skills.
Experience in Agile or DevOps environments.
Knowledge of REST/SOAP APIs, SFTP, database queries, and application logs.
