Together, We Can Make A Significant Impact
You will be required to lead, coach & inspire a team of 10 payroll specialists to deliver quality end-to-end payroll & benefits services to clients from all sectors, ensuring compliance with statutory regulations & requirements and clients policies and procedures. You will constantly review process for better efficiency & effectiveness and explore business opportunities to support company's growth.
Be Part of Our Success
Accounts & Clients Management
- Advise clients on payroll matters, including regulatory requirements, payroll process controls, etc.
- Actively engage clients to seek feedback on team performance, understand their needs, propose solutions and explore business expansion.
- Proactively highlight value-add services that create or enhance values for stakeholders or improve clients employees experience, to gain credential.
- Manage clients verification and audit checks on scope of work delivered and provide clarifications and inputs that minimize audit risk for clients and company.
- Perform market sensing on business opportunities, develop pricing strategy and work with Business Development Team on bid proposal to secure more businesses.
Team & Performance Management
- Exercise project management skills by managing multiple projects in tight timelines to ensure timely & accurate service delivering by the various teams, meeting or exceeding the service level KPIs (Key Performance Indicators) stipulated in Service Agreements with clients.
- Establish processes & procedures to have oversight on all projects to ensure quality service delivery and good governance, complying with regulations (eg. PDPA compliance, tax & CPF filing), statutory & clients requirements.
- Engage and motivate the team to excel in service delivery through share & learn, analyse customers feedback for improvement, review and streamline processes through innovations to enhance efficiency and add value to clients & stakeholders.
- Develop staff potential through coaching and planning for staff development needs.
- Manage contractual and financial matters for all projects to ensure fulfilment of contractual obligations and achievement of profitability for the projects.
Qualities We Value
- Degree in Business Management / Human Resource / Finance
- At least 5 years of payroll & benefits administration experience, of which at least 2 years in a supervisory capacity
- Possess current knowledge of payroll processes and related statutory regulations
- Good negotiation, persuasive, and presentation skills (oral and written) with good customer service aptitude.
- A solution provider with strong analytical mind. Passionate about quality and continuous improvement.
- Good payroll system knowledge (eg. SAP, Excelity, TimeSoft) and IT skills (eg. Advance Excel, Macros, RPA, Power BI).
- Strong team-player who can establish positive relationships and work effectively and collaboratively with individuals across all levels.
- A good coach with strong enthusiasm in leading and upskilling of the teams.
- Preferably with work experience from an outsourced services or shared services environment.
Our Commitment That Goes Beyond the Norm
- An environment where you will be working on cutting-edge technologies and architectures.
- Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
- Meaningful work and projects that make a difference in people's lives.
- A fun, passionate and collaborative workplace.
- Competitive remuneration and comprehensive bene
