Payment Operations Specialist

PM-International is Europe's largest retail distribution company in the area of health, fitness and beauty. We are currently number #6 in the DSN Top 100 companies in the world! For more than 30 years we have set up the highest standards for development, manufacturing and distribution of premium products and we are growing every day!

PM-International is all about peak performance, combining creativity and state-of-the-art science, with one vision in mind: worldwide market leadership in the development and distribution of high-quality products for health, fitness, and beauty.

Our products enhance the quality of life for many people, and provide them with a better, healthier, and fitter lifestyle.

We are currently seeking a Payment Operations Specialist to join our subsidiary in Singapore, HQ APAC in providing support to our Asia payments team.

Role Overview

The Payment Operations Specialist - APAC is responsible for ensuring the stability, accuracy, and efficiency of online payment operations across APAC markets, with a particular focus regional payment flows. The role acts as a key operational interface between business, IT, and external payment partners, supporting both day-to-day operations and regional payment initiatives.

Key Responsibilities

• Monitor, test, and validate payment transactions to ensure accuracy, system stability, and compliance with internal policies and regional requirements.

• Handle operational tickets related to incoming payments, payouts, chargebacks, and fraud cases, ensuring timely investigation, resolution, and communication.

• Support management in all matters related to payment methods, payment systems, and regional payment flows, with a strong focus on APAC markets.

• Support the maintenance and continuous improvement of in-house online payment systems and operational tools.

• Investigate and resolve payment-related incidents in close collaboration with internal teams (IT, Finance, Risk) and external partners (PSPs, banks, scheme providers).

• Act as an operational interface to IT development teams by contributing to sprint preparation, clarifying operational requirements, and ensuring payment-related user stories are well defined and ready for implementation.

• Prepare and maintain technical and operational documentation, including process descriptions, incident reports, and change logs.

• Support the rollout of new payment methods, system enhancements, and configuration changes across APAC, including post-go-live monitoring and stabilization.

What You Will Work With

• Payment technologies such as online payment gateways, global and regional PSPs, alternative payment methods, ERP systems, APIs, and automation tools used across APAC markets.

• Operational processes including transaction monitoring, incident and error handling, fraud and chargeback workflows, reconciliations, reporting, and structured change management.

• Cross-functional collaboration with IT development teams, Finance, Risk, and external partners across different regions and time zones (APAC and EU).

Why This Role Matters

• Ensure operational stability by maintaining reliable transaction processing and fast resolution of incidents in high-volume, multi-market environments.

• Support risk and compliance awareness by closely monitoring payment flows and system behavior across APAC markets.

• Contribute directly to customer and partner experience through smooth payment execution and timely issue resolution.

• Enable scalable growth in APAC by supporting controlled rollouts of new payment methods and system changes as transaction volumes increase.

Requirements

• Degree in Information Technology, Business Technology, Finance, or a comparable field, with a strong technical or systems-oriented background.

• Minimum two years of relevant professional experience in international online payments, payment gateways, or payment operations experience with APAC markets, especially Singapore, is a strong advantage.

• Hands-on experience with ticketing tools such as JIRA basic knowledge of SQL or data analysis tools is considered a competitive advantage.

• Strong ability and willingness to quickly learn new systems, payment platforms, and regional payment methods.

• Hands-on, solution-oriented mindset with a high level of ownership and attention to detail.

• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams, partners, and regions.

Fluent written and spoken English is mandatory additional Asian languages are considered a plus.

WHAT DO WE OFFER:

• An international, young, and fun work environment in a dynamically growing company.
• Great career path.

At PM-International, you will have the opportunity to learn and grow, lead, and truly make a difference. If this sounds like a perfect match for you, please include your resume/CV in English. Please be aware that incomplete applications cannot be considered.