Payment Business Operations Lead

OSL is seeking a versatile, high-execution Payment Business Operations Lead to serve as a key operational engine bridging front-line revenue growth with back-end infrastructure. Positioned at the dynamic intersection of sales, compliance, legal, and product teams, this role is designed for an agile problem-solver who thrives in fast-paced fintech environments.

In this role, you will help resolve operational friction across the deal lifecycle—assisting with complex merchant onboarding blockages, executing temporary operational workarounds to secure revenue, codifying lessons learned into repeatable SOPs, and gathering user feedback to support product teams in building permanent automated features.

Key Responsibilities

• Operational Escalation & Edge-Case Support: Support frontline teams as a key operational contact for edge-case scenarios across merchant onboarding, KYC/KYB reviews, payment routing, and FX settlements. Coordinate with internal compliance, legal, and banking partners to execute compliant workarounds that keep high-value deals moving.
• SOP Documentation & Workflow Optimization: Map out recurring operational bottlenecks and draft standardized operating procedures (SOPs). Help maintain operational guidelines and escalation workflows to streamline interactions between sales teams and risk control functions.
• Operational Insights & Product Feedback: Track and quantify manual workarounds and recurring exceptions. Translate operational pain points into actionable input for product and technology teams, helping prioritize feature requests that drive higher auto-approval rates and automated exception handling.
• Partner & Channel Execution: Collaborate with internal teams and external payment partners, acquiring banks, or liquidity providers to assist in operational setup and flexibility for non-standard enterprise merchant profiles.

Qualifications

• Domain Experience: 8+ years of experience in cross-border B2B payments, merchant acquiring, payment service providers (PSPs), or high-growth fintech platforms.
• Payment Knowledge: Solid working knowledge of global AML/KYC frameworks, payment gateway mechanics, FX clearing, and international/local payment rail rules.
• Bilingual Communication: Professional proficiency in both written and spoken English and Mandarin Chinese to effectively communicate with cross-regional teams, banking partners, and internal stakeholders.
• Problem-Solving & Collaboration: Proven ability to work cross-functionally across target-driven sales teams and risk/compliance officers, helping deliver pragmatic operational solutions.
• Process Orientation & Detail: Strong organizational skills with a focus on documenting messy workflows, establishing clean execution steps, and maintaining high operational accuracy.
• Adaptable Mindset: Comfortable working autonomously in a fast-paced environment, taking proactive ownership over daily operational tasks from escalation to resolution.

About OSL

OSL is the first SFC-licensed digital asset platform in Hong Kong and a PayFi innovator. Through stablecoin payments, cross-border settlement and global licensing, we are building the next-generation payments network. Stablecoins have become everyday money across emerging markets and are widely viewed as blockchain's killer app, with industry focus shifting from token issuance to real-world consumer and enterprise payment adoption. The strongest growth lies in cross-border B2B payments, where providers embedding stablecoins into corporate settlement flows can capture significant volume and float. Long-term defensibility comes from regulatory licences, banking partners and cross-border corridors.

OSL holds or has acquired licences in Hong Kong, Japan, Australia, Bermuda and Indonesia, and is expanding into Europe, Brazil, Southeast Asia and Africa through acquisitions and licence applications. With OSL Pay and StableX, we embed stablecoin settlement into bank accounts and card networks, support 150+ digital assets, and provide 24/7 fiat–stablecoin conversion. As a regulated pioneer with a startup mindset, we believe the future of payments will be driven by real adoption and scalable deployment, not technology narratives. We welcome builders who are passionate about crypto and payments to join us in shaping compliant, global payment infrastructure.