Patient Service Officers (Admissions)

The Role:

Be a part of our dynamic team to manage patients portfolio to ensure they are well taken care of from admission to discharge in our hospitals.

Key Responsibilities:

Perform admission process which includes of:

• key in patient's data and perform patient's admission in the system
• preparing of relevant documents
• advise on bill estimation and obtain authorisation for insurance guarantees collection of admission deposit
• Handles customers queries pertaining to admission process
• Alert Senior Admission Officer of duplicate customer numbers detected
• Alert Admission Executive of bad debt prompt from system / patient who are unable to settle deposit
• Perform cashiering - payment collections (credit card, cash, nets, cheques)
• Assist in training and guiding new and junior staff
• Alert Admission Executive of variances in the Cashiering collection report
• Perform Drs Fees Billing and do billing/discharges
• Perform any other tasks as assigned by superiors

Requirements:

Educational Qualifications:

• NITEC, A/O LEVEL Skills & Knowledge
• Computer Literacy
• Pass in Mathematics
• Good communication skills (verbal/written)
• Bilingual - added advantage
• 2-year front-line related working experience
• Mature in handling queries
• Past healthcare work experience added advantage

Working hours:

• 7am - 4.30pm
• 9am - 6.30pm
• 11am - 8.30pm
• 5 day work week, max 42 hours