Patient Service Officer (24-Hour Urgent Care Centre)

Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping. If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

Job Summary
We are seeking a dedicated and service-driven Patient Service Officer (PSO) to join our 24-Hour Urgent Care Centre. As the first point of contact, you play a vital role in shaping each patient's experience by delivering professional, efficient, and compassionate service from arrival to discharge.

In this role, you will support patient registration, appointment coordination, billing, and administrative functions while working closely with our clinical team to ensure smooth operations and continuity of care. If you thrive in a fast-paced environment and are passionate about making a difference in patient care, we would love to hear from you.

Key Responsibilities

• Manage patient appointments, including coordination of laboratory and diagnostic services

• Attend to phone, online, and walk-in enquiries with professionalism and care

• Perform patient registration and ensure accurate records management

• Handle billing, payments, and third-party claims accurately

• Prepare and manage corporate billing and monthly invoicing

• Identify and escalate urgent medical cases promptly to clinical staff

• Address patient feedback and support service recovery efforts

• Ensure compliance with PDPA, internal policies, and audit requirements

• Provide administrative support including reporting, filing, and inventory coordination

• Support 24/7 operations through rotating shifts, including weekends and public holidays

• Minimum GCE O Levels

• 1-2 years of working experience (healthcare or hospitality experience preferred)

• Strong interpersonal and communication skills

• Customer-focused with a positive and empathetic approach

• Able to work in a fast-paced, shift-based environment

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified.