Patient Service Executive

Make a Meaningful Impact

As a Patient Service Senior Executive, you'll play a vital role in ensuring seamless patient experiences, supporting our clinicians, and driving operational excellence. Your expertise will help us deliver world-class healthcare services that make a real difference in our patients lives.

Career Growth Opportunities Abound

At BMJ Physiotherapy, we're committed to nurturing talent and fostering growth. As a Patient Service Executive, you'll have access to:

- Professional development programs: Enhance your skills and knowledge through our comprehensive training programs.

- Cross-functional collaboration: Work closely with various teams, including clinical, operational, and administrative, to gain a deeper understanding of our organization.

- Clear career progression pathways: Advance your career through our defined promotion pathways.

Description of Job Role:

A Patient Service Senior Executive is responsible for providing frontline services in areas such as scheduling of appointments, payment collection, liaising with patients and caregivers, and providing advice on invoicing matters. H/She may provide support to clinicians by preparing treatment rooms. H/She is required to perform department operations such as administration of clinic's appointment resources and slots management. H/She assists in on-the-job training for new patient service associate staff and participates in quality improvement projects and initiatives. H/She may work in various clinic locations when the needs arise. H/She should be organised, multitasking and quick problem-solving. H/She should possess effective communication and interpersonal skills.

Someone who is prepared to extend work hours when operational needs arise.

Roles and Responsibilities:

1. Provide front-desk services

. Manage and handle enquiries coming through calls, messages and emails pertaining to allied health services physiotherapy, hand occupational therapy & massage etc., and providing a welcoming environment.

. Manage and handle enquiries pertaining to patients insurance claim matters.

. Schedule appointments for patients.

. Manage and follow up with patients who have missed their appointments but no next appointment. Manage patients appointment using specified software.

. Liaise with patients and other stakeholders to provide services to patients. . Perform registration on software and necessary discharge procedures for patients.

. Provide advice on invoicing matters on software to patients and Perform payment collection procedures.

. Identify situations where patients require additional attention.

. Maintaining patient records and ensuring confidentiality.

. Perform service recovery.

. Promote use of automated or self-help services, e.g. Patients Satisfaction surveys in-clinic.

2. Support clinic operations

. Prepare consultation rooms.

. Manage inventories of clinical and non-clinical items

. Conduct training of staff

. Generate reports

3. Perform quality management

. Participate in quality improvement initiatives and projects

. Participate in the execution of designated emergency response tasks

4. Reporting and Data Entry

. Preparing reports and presentations for management

. Conducting data entry and maintaining operational databases