Patient Service Associate, Telecommunications

You will handle all incoming external and internal calls and Short Messaging Service (SMS) requests which include mass SMS activation alerts during emergencies. You will provide information and answer queries regarding hospital facilities and services. In addition, you will also assist with the booking of local and international calls for staff and patients and ensure call service customer satisfaction.

Requirements:

• Minimum GCE N Level with at least 2 years call centre experience
• Excellent interpersonal, telephone and communication skills
• Able to work on 3 rotating shifts which includes night duties
• Basic PC knowledge is essential
• Location: Bukit Merah