Patient Service Associate (Support Service)

• Register emergency department patients, manage admissions and discharges, collect A&E fees and inpatient deposits, and provide financial counselling to patients and families.
• Handle walk-in and hotline enquiries professionally, apply proper telephone etiquette, follow up on cases to closure, and assist patients and visitors with their needs.
• Coordinate appointments via EPIC and with Specialist Outpatient Clinics, ensuring all EMD appointment requests are completed within three working days.
• Provide timely updates on patient status to relatives, liaise with doctors and nurses for information sharing, and proactively identify patients or families requiring assistance.
• Maintain a clean and organized service area, ensure equipment and materials are up to date, participate in meetings and quality improvement initiatives, and carry out additional duties as assigned by management.

Requirement:

• Minimum GCE N/O Level education with a valid Class 3 or 4 driving license
• Compassionate, positive, patient-focused, and willing to work rotating shifts.

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.