Patient Service Associate

Brief Summary

We are seeking a dedicated individual to join our team, focusing on patient registration and support in a fast-paced healthcare environment. This role offers an opportunity to enhance patient experiences through effective scheduling and financial assistance.

Responsibilities

• Register patients for visits to the Specialist Outpatient Clinic. Schedule and coordinate multiple patient appointments. Manage billing processes, including payment collection, cash float, and promote cashless payment options. Provide financial counselling, explain charges, and assist patients in understanding various financial schemes. Assist doctors during consultations, including chaperoning and translation services. Prepare patients for physical examinations, including measuring height and weight. Support doctors during teleconsultations, ensuring equipment is set up and coordinating with patients.

Requirements

• Minimum GCE O Level qualification. At least 1 year of experience in customer-related or front desk service is preferred. Entry-level candidates are encouraged to apply. Proficient in working with computers. Strong interpersonal and communication skills to effectively engage with all staff levels. Excellent organizational abilities. Demonstrated passion for providing patient care. Successful candidates will be offered a 1-year contract.