Patient Service Associate, Inpatient/BMU/UCC/AASC (2-year Contract) - Alexandra Hospital

Overview (Inpatient/BMU/UCC/AASC)

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Job Responsibilities

• Ensure operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to any requests, emails, and phone enquiries.
• Assist clinic manager in administrative duties.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Preferably GCE N Level and above
• Proficient in computer skills, handling multiple systems will be an advantage.
• Team player with good communication and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Be comfortable with working in inpatient wards if required.

Working schedule

• Inpatient Wards:

• 5 days work week, Monday to Saturday (inclusive of Public Holiday)
• 2 rotating shifts

• AM shift: 8am to 5pm
• PM shift: 11am to 8pm
• Saturday & PH: 8am to 5pm

• Bed Management Unit (BMU) and Urgent Care Centre (UCC):

• 5 days work week, Monday to Sunday (inclusive of Public Holiday)
• 3 rotating shifts:

• AM shift: 7.30am to 3.30pm
• PM shift: 1.30pm to 9.30pm
• Night Shift: 9pm to 8am

• Admissions and Service Centre (AASC):

• 5 days work week, Monday to Saturday (inclusive of Public Holidays)
• 2 rotating shifts:

• AM shift: 8.30am to 5.30pm
• PM shift: 11.00am to 8.00pm
• Saturday & PH: 8.30am to 5.30pm

This is a 2-year contract role, subject to contract extension or permanent conversion based on satisfactory work performance.

.Only Singapore Citizens and Singapore Permanent Residents may apply.