Patient Service Associate (Healthcare) (5.5 Days Work) West Area

As a Patient Service Associate (PSA), you will be the first person patients and caregivers meet. You will help with registration, appointments, and general enquiries, while supporting daily administrative and operational tasks. Your role is to ensure patients have a smooth experience. You may work at service counters, consultation rooms, or other patient-facing areas within the healthcare facility.

Job Description:

Frontline & Administrative Support

• Register patients and schedule or reschedule appointments

• Collect payments and process billing

• Reconcile daily cash transactions

• Manage bed bookings and maintain accurate patient records

• Explain clinic procedures and follow-up instructions to patients and caregivers

Patient Service & Support

• Provide basic financial counselling when required

• Encourage use of self-service kiosks and digital platforms

• Handle patient feedback and assist with service recovery

• Identify patients who require additional assistance and escalate when needed

Operational & Clinical Assistance

• Prepare consultation rooms and assist with simple tasks (e.g. taking vital signs)

• Support doctors and nurses in preparing patients for consultations or minor procedures

• Manage appointment slots and monitor basic inventory

• Participate in quality improvement initiatives and emergency drills

Team Support

• Guide and train new staff

• Assist in daily coordination and departmental operations

Salary: $2,200 to $2,800 (based on experience) + allowances if eligible

Working Hours: Rotating Shifts, including weekend and PH

Benefits:

15 Days Annual Leaves
AWS
Performance Bonus (up to 2 to 3 months)

Requirements:

Good interpersonal and communication skills.

Able to multitask in a fast-paced environment.

Customer-oriented and team player.

Front facing customer service experience preferred.

Must be able to commit to rotating shifts.

Interested applicants, please click apply now!

Hey Rocket Pte. Ltd. (EA 21C0816)

Jerlynn Pang (R25142244)