You will deliver professional and excellent customer service to support the smooth operation of the department. You will perform frontline duties involving registration, appointment scheduling, cashiering, financial counselling and patient requests or enquires. You will also reconcile the counter collections and ensure timely submission of reports to the Business Office. In addition, you will coach and guide new staff on department workflows and processes as well as participate in quality improvement activities.
Requirements
- Diploma with at least 2 years relevant experience in healthcare, hospitality or customer service industry
- Proficient in MS Office applications
- Customer-oriented with good communication and interpersonal skills
- Experience in supervision and mentoring of staff will be advantageous
