Patient Service Associate (Emergency Department)

Patient Service Associate - Emergency Department

Job Summary:
We are seeking a compassionate Patient Service Associate (PSA) to join our dynamic Emergency Department (ED) team. As a PSA, you will play a crucial role in ensuring that our patients and their families have a positive experience during their time in the ED.

Key Responsibilities:
. Patient Reception and Registration:
Assist patients and their families upon arrival, ensuring all necessary information is accurately recorded.
Support the triage process by managing patient flow and coordinating with the medical team.
. Handling Inquiries and Communication:
Provide clear information to patients and families regarding ED procedures, waiting times, and hospital policies.
. Administrative Duties:
Manage patient records and documentation, ensuring all information is up-to-date and properly filed.

Scheduling and assisting with appointments.

Ad-hoc duties such as excel preparation.

. Billing and Payment

Assist with payment collection.

. Clinical Duties (training provided):

Administer nasal swabs to patients.

Assisting to take vital signs and ECGs

Transferring patients from wheelchair to trolley, and assisting in pushing patients around.

Qualifications:
Diploma in any discipline/GCE A/O Level/Higher NITEC/NITEC in any discipline

Skills and Competencies:
Excellent communication skills, with the ability to convey information clearly and empathetically.
Strong organizational skills, with the ability to manage multiple tasks in a fast-paced environment.
Able to multi-task, work in a fast-paced and dynamic environment.
Proficiency in using various computer applications.

. Additional Requirements:
Willingness to work 3 rotating shifts, weekends, and public holidays.
Previous experience in a healthcare setting or in customer service is preferred but not required.

What We Offer:
. Competitive salary and benefits package.
. Opportunities for professional development and career growth within the healthcare industry.
. A supportive and collaborative work environment where your contributions make a direct impact on patient care.