Patient Service Associate (Day Surgery)

We are looking for a detail-oriented and highly organized Patient Service Associate to join our day surgery team. The successful candidate will play a pivotal role in ensuring smooth operations, and providing exceptional support in a fast-paced healthcare environment.

Job Responsibilities

Administrative Support and Patient Coordination

• Handle patient registration upon arrival at surgery centre.

• Manage enquiries from clinics / patients via email, phone and WhatsApp.

• Assist in making booking of day surgery slots and amend the listings whenever necessary.

• Prepare and manage patient documentation, including consent forms, medical records, and appointment scheduling.

• Act as a liaison between clinics, doctors, patients and insurance companies

• Address and resolve patient concerns in a professional and empathetic manner.

• Organize and manage both electronic and physical filing.

• Assist in preparing for and managing audits and inspections.

Job Requirements

• Minimum O levels or equivalent

• Good interpersonal communication skills

• Excellent customer-service mindset

• Able to multi-task and work in a fast-paced environment

• Prior experience in a healthcare setting would be an advantage

• Able to commit over the weekends and night sessions

• Candidates with more years of experience can be consider as Patient Service Supervisor/ Assistant Service Supervisor

Rotational Shift Working Hours.

• Monday to Friday, 7am-4pm, 8am-5pm, 9am-6pm, 10am-7pm

• Alternate Saturday, 8am-1pm