Patient Service Associate (Ambulatory Surgery Ward)

Responsibilities

Endoscopy and OT Listing

• Ensure that Operating Theatre and Endoscopy Centre lists are arranged efficiently, and daily scheduling is done in a timely and organized manner
• Call and confirm all procedural appointments with patients for all surgical areas
• Provide adequate information and financial counselling for patients regarding their scheduled procedures
• Provide solutions and advice on enquiries by patients and their family members

Administrative Responsibilities

• Work with other department stakeholders to ensure that the patient has a smooth journey throughout their procedure.
• Upkeep Surgical Call Centre's readiness on downtime policies, with resources for downtime available in the clinic.
• Participate in quality improvement project and assume other responsibilities tasked by supervisors
• Support supervisor in daily tasks, review and streamlining of work processes.

Requirements

Candidate must possess at least A Levels/Diploma

Proficient in Microsoft Office

Team player with good communication and interpersonal skills

Able to multitask and work in a fast-paced environment

Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed.

When required, candidates should be comfortable with shift work.

This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

Interested candidates, please click Apply Now or send your resume to .

We regret that only shortlisted candidates will be notified.

Felicia Lua Wei Xuan | CEI Reg. No.: R25157213

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