Patching Operations Process Specialist

Diploma or bachelor's degree in Information Technology, Computer Science, Engineering or related discipline

• Minimum 5–8 years in infrastructure operations, patch management, change coordination, service delivery or technology process governance

• Hands-on knowledge of Open Systems administration covering Windows, Linux/Unix and server patching principles

• Working knowledge of middleware administration and patching, such as WebLogic, WebSphere, JBoss, Apache HTTPD/Tomcat or equivalent platforms

• Experience coordinating production changes across infrastructure, middleware and application teams

• Working knowledge of CRQ/change processes, VRA/exception handling, rollback and post-patch validation

• Comfortable supporting rostered overnight, weekend and public-holiday activities when patch windows require

• Strong documentation, stakeholder follow-up, issue triage and escalation discipline

• ITIL certification or equivalent service-management experience is preferred

Key skills:

Open Systems and middleware administration / patching knowledge

• Accelerated patch operations, change, VRA and cross-team coordination

• SOP, RACI, control gates, evidence closure and 24x7 operational readiness