Job Description

Job Description

. Provide professional assistance to passengers, including passengers with special needs and/or mobility assistance needs, to ensure a safe and smooth airport journey.

. Perform passenger assistance services which may include wheelchair, E-Caddy, buggy, WHILL and other airport passenger support services, depending on operational requirements and deployment.

. Assist and escort passengers to and from flights and through relevant airport touchpoints as required.

. Understand flight and deployment information and respond appropriately to operational and passenger requirements.

. Perform basic operational checks and first-level troubleshooting of assigned equipment, and report or escalate faults in accordance with operating procedures.

. Exercise good judgement and situational awareness when handling changing operational circumstances and passenger needs.

. Coordinate effectively with supervisors, airline representatives and relevant operational teams.

. Comply with airport safety, security, operational procedures and customer service standards.

Requirements

. Degree or Diploma Holders.

. Relevant hands-on experience in Customer Service Operations would be an advantage.

. 2-3 years of experience in the Airlines Customer Service field is preferred.

. Able to accept 6 days of rotating shift working hours as required by the airport's operations (Morning shift, afternoon shift, and midnight shift) including Public Holidays.

. Fluency in written and verbal English and good communication and interpersonal skills.

. Required to attend and successfully pass the necessary training and/or assessments for assigned duties prior to deployment.

. Always maintain a high standard of personal hygiene, neatly attired and professionally groomed.

.We regret that only shortlisted candidates will be contacted