Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts, integrated logistics, and global service to develop andsupport our global dealer network and customers.
Caterpillar currently has an opportunity for a Parts Order Analyst for our Dealer Aftermarket Collaboration Division in Singapore. Reporting to the Collaboration Manager, you will be responsible formanaging dealer / customer orders, handling customer problems with professionalism and skill to deliver exceptional Customer Experience.
What You Will Do:
- Address dealer orders, calls and interpret dealer inquiries regularly
- Activities include but are not limited to standardproblem resolution, product information, orders status inquiries, consideration of supplier/process or direct shipments higher or lower levels of support (groups or disassembly), acquiring material from production facilities, and dealer return material.
- Monitoring and following parts orders including addressing back orders through interaction with process support teams(expediting, purchasing, warehouse, quality, etc)
- Develop & implement solutions based on root cause analysis to prevent reoccurrence of defects
- Responsible for performing other job duties as assigned by Caterpillar management from time to time.
- Building rapport and communicating on a regular basis with the appropriate facility and process partner contact on order status and details while developing an understanding of expectations of the business segment being supported.
- a. Hold periodic or as-needed meetings/calls with respective network customer service sstaff and expediting teams to address/clarify issues and questions and to stay current on ordering processes, part status and/or system updates.
- b. This may require some flexibility in hours to accommodate dealer discussions.
What You Have:
- Bachelor degree / Diploma with at least 3years experience in supply chain domain
- MS-Office skills and good presentation skills
- Personal computer skills are required and familiarity with various software packages are a plus
- Demonstrated ability to work independently and to communicate effectively across diverse cultures and background
- Ability to handle dealer concerns and complaints effectively and negotiate best solution among many parties involved
- Should be a team player with strong analytical and problem-solving skills
