Job Description

Product area

Our Technical Solutions Engineers help manage customer relationships, in addition to providing level-two support to our other Support teams. In this role, you will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud. You will troubleshoot any technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products continuously easier to adopt and to use by making improvements to the product, tools, processes, and documentation.

Job description

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Additional job description

Application Instructions: In most instances, this position requires in-person interviews as part of the hiring process.

Qualifications

Job responsibilities

Manage the feature development for the unified agreement-monitoring platform and help architect its consolidation into a single diagnostics platform for programmatic deals and bidding.
Build and maintain full-stack dashboards, backend services, and SQL data pipelines for the Software Development Kit (SDK) Bidding insights platform to monitor adapter health, latency, and OpenRTB callout funnels.
Design and deploy agentic AI and Large Language Model (LLM) diagnostic workflows, automated OpenRTB validators, and self-service troubleshooting tools to deflect routine sales and partner escalations.
Write, test, review, and maintain reliable, well-documented production code with clean architecture for global internal tools.
Collaborate with regional product leads and Ads Product and Engineering teams across Authorized Buyers, Open Bidding, and SDK Bidding to prototype automations and graduate proven tools into core infrastructure.

Minimum qualifications

Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
2 years of experience in software development, technical troubleshooting, and writing production code in one or more programming languages (e.g., Python, TypeScript/JavaScript, Java, Go, C++, SQL).
Experience building full-stack web applications, internal tools, data pipelines, or automated technical solutions.

Preferred qualifications

Experience building production web applications, backend services, and APIs using Python, TypeScript/JavaScript (Angular, React), Go, Java, C++, or Protocol Buffers.
Experience developing AI-powered software and agentic LLM workflows to automate diagnostic or operational processes.
Experience building automated SQL data pipelines (BigQuery) and interactive telemetry dashboards.
Knowledge of real-time bidding (OpenRTB), programmatic ad tech (DSPs, SSPs, Google Ad Manager, AdMob), and distributed systems.
Ability to drive software platforms independently from design through launch, monitoring, and iteration.
Ability to partner with Solutions Engineers, Product Managers, and Engineers to turn troubleshooting workflows into scalable tools.