Product area
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
Job description
As a Partner Operations Manager, you will provide YouTube support to major partners in Vietnam and South Asia countries (e.g., Music Labels, Media Companies, independent creators, etc.). You will become a YouTube product expert, solve the day-to-day issues of our partners, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams to drive product solutions, development of tools and process improvements that enhance internal operations, and improvements to the partner experience on YouTube. You will work closely with other partner-facing teams to provide value-add services to help increase partner happiness and growth.
This is a 12 month fixed-term contract opportunity.
Qualifications
Job responsibilities
- Provide operational support for premium partners on the YouTube platform, primarily through email communication.
- Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned partner managers and technology managers on account in-depth search and share insights for partner growth.
- Identify key metrics to evaluate data both quantitatively and qualitatively.
- Contribute to scaling partner operations for YouTube through innovation, efficiency gains, and root cause analysis. Streamline the operational workflow by identifying and eliminating bottlenecks.
Minimum qualifications
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in a technical project management or a customer-facing role.
- Ability to communicate in Vietnamese and English fluently, to manage client solutions in this region.
Preferred qualifications
- Experience with spreadsheet analysis, creating presentations, and data management.
- Knowledge of the local entertainment industry, cultural landscape and current marketplace trends.
- Ability to be proactive, make constructive suggestions, and come up with innovative ways to scale initiatives.
- Ability to manage multiple, time-sensitive projects while working separately to drive projects to completion with minimal guidance and high attention to detail.
- Ability to navigate ambiguity and manage engaging priorities in a changing environment.
- Ability to troubleshoot technical issues and effectively communicate complex topics.
