What you'll be responsible for
As a Partner Enablement Specialist, you will support Circle's onboarding and due diligence efforts for partners across the Asia Pacific region (APAC). In this role, you'll be a key contributor to the partner journey, ensuring timely activation of Circle's products and services. You'll collaborate with cross-functional teams to follow and refine processes, address inquiries related to onboarding & DDQs, and help build tools & resources that accelerate partner success.
What you'll work on
- Support the end-to-end onboarding process for new partners in APAC.
- Serve as a key point of contact for Partner Enablement in APAC.
- Collaborate with internal teams (Compliance, Business, Product) to execute onboarding workflows and requirements.
- Respond to due diligence questionnaires (DDQs) and onboarding inquiries from partners, ensuring timely and accurate submissions.
- Contribute to the development and maintenance of onboarding materials & resources that enhance the partner onboarding experience.
- Contribute to the improvement of tools, templates, and processes that enhance operational efficiency.
- Track partner activation metrics and provide insights for increased efficiency and engagement.
What you'll bring to Circle
Core Requirements
- 2+ years of experience in partner enablement, onboarding, or customer experience roles.
- Proven ability to work effectively on cross-functional projects with guidance from team members.
- Exceptional communication and relationship-building skills with external partners and internal teams.
- Experience supporting partners in fintech, financial services, or regulated environments.
- Strong organizational skills and attention to detail, with a focus on following and contributing to process improvement.
- Experience/familiarity with Slack, Apple MacOS and GSuite.
Preferred Requirements
- Experience working with CRM and workflow platforms (e.g., Salesforce).
- Familiarity with responding to partner due diligence and compliance documentation.
- Bachelor's degree in Business, Finance, Communications, or a related field.
- Familiarity with the APAC regulatory and compliance landscape related to financial partnerships.
- Familiarity with generative AI models (ChatGPT, Gemini, etc.) and crafting effective prompts.
- Fluency in English & Mandarin is preferred due to working with partners in the APAC region
