Job Description

KEY RESPONSIBILITIES

Delivery Coordination & Scheduling

Plan and assign daily delivery routes and run sheets for in-house drivers and external logistics providers (e.g. LLM)
Sort, organize, and stage orders for driver handover - ensuring items are correctly grouped by route, driver, and delivery time window
Assist in physically loading and handing over items to drivers, which may involve lifting or carrying of floral arrangements, boxes, and equipment
Coordinate same-day and advance order deliveries, ensuring on-time fulfilment across all zones
Manage outlet delivery schedules for Cold Storage, retail partners, and walk-in collection points
Communicate time-sensitive changes or order amendments to drivers promptly

Driver Management & Administration

Conduct pre-shift briefings and issue daily run sheets, delivery manifests, and customer instructions
Track driver attendance, overtime, and delivery performance
Verify and process driver claims - cross-checking trip records, mileage, overtime, and allowances against run sheets and Detrack data
Identify and follow up on discrepancies in driver claims before submission to Finance
Prepare accurate monthly driver billing summaries for accounts processing
Support driver recruitment coordination and onboarding administration

Third-Party Logistics Liaison

Serve as the primary point of contact for external logistics partners
Monitor third-party delivery performance and escalate issues where necessary
Coordinate LLM driver briefings for peak-season operations

Systems & Documentation

Maintain accurate delivery records in Detrack and Business Central (BC)
Verify that delivery task completions are correctly captured and reconciled with order postings
Prepare operational reports, billing summaries, and delivery zone analyses

Peak Season & Event Support

Support large-scale operational planning for peak floral campaigns (Valentine's Day, Mother's Day, Christmas, etc.)
Coordinate part-timer logistics support and manpower deployment during peak periods
Assist with production floor coordination when required

REQUIREMENTS

Skills & Competencies

Proficient in Microsoft Excel and Word experience with Detrack or similar delivery management systems is a plus
Strong organizational and multi-tasking skills able to manage multiple delivery streams simultaneously
Good communication skills in English
Meticulous attention to detail in documentation and record-keeping
Ability to work under pressure and manage priorities during peak-season operations
Team player with a proactive, hands-on approach to problem-solving

Other Requirements

Willing to work on Weekends and public holidays during peak seasons
Able to perform manual tasks and able to lift or carry items as part of daily order sorting and driver handover duties
Working Hour: 9am-6pm
Can work at least 3 to 4 times a week

Interested applicants are invited to apply online with a comprehensive resume, stating qualifications, experience, current and expected salary to [Confidential Information]

We regret that only shortlisted candidates will be notified.