Greet guests in a professional and friendly manner following the Hotel's standard greeting guidelines
Welcome all arriving guests assist guests with unloading luggage from vehicles
Assist departing guests will all luggage and transportation needs when bidding guests farewell, invite guests to complete the guest comment card upon departure/checkout and thank them for visiting
Handle guests luggage with dedicated care and safely and efficiently
Coordinate luggage handling and deliver luggage to a guest room and if necessary escort guests to the guest room and inform guests of Hotel services and room features
Alert management of any suspicious activities or characters
Accurate knowledge of Hotel facilities and services
Answer guest questions and resolve guest problems
Be aware of daily functions, events, VIP and group arrivals
Carries out any other reasonable duties and responsibilities as assigned