Job Responsibilities
- Provide excellent and delightful service to all Paiza guests and assist them with their needs and requests.
- Meet and Greet guests at the checkpoints and assist with arrival and departure arrangements - i.e., Hotel Room, Luggage, Transportation, etc.
- Manage the Paiza Membership counters and assist with Paiza Membership enrollment.
- Assist guests with Paiza Programs opening and settlement.
- Prepare and ensure proper set-up of private gaming salons for Paiza guests.
- Assist with Special Events and Promotions.
- Conduct MBS Casino tours for Paiza guests.
- Work closely with stakeholders (such as Sales, Transportation, Front Office, Cage, Table Games, etc.) on guests requests and feedback, and ensure that excellent guest satisfaction is achieved.
- Ensure compliance with the organization's guidelines and regulations when carrying out work duties.
- Perform all other ad hoc duties as and when required.
Job Requirements
Education & Certification
- Diploma in hospitality or related field preferred
Experience
- Prior experience in Sales or Customer Service role preferred.
- Candidates with no relevant work experience are welcome to apply.
